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- Tasks: Select top-quality products for online orders and assist with customer queries.
- Company: Join a leading retailer dedicated to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Why this job: Be part of a dynamic team and make a real difference in customers' shopping experience.
- Qualifications: Enthusiasm for helping customers and ability to work flexibly in a fast-paced environment.
- Other info: Nightshift premium available and opportunities for permanent roles.
Responsibilities include:
- Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing brilliant substitutions where products are out of stock.
- Using a handset that plans your route around the store, what you need to select, and how long you have to complete each shop.
- Working behind the scenes dealing with customer queries, processing orders, and helping to load the vans for our Home Delivery Drivers.
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
- Building great knowledge about our products, services, and promotions to help provide recommendations.
- Working flexibly across the store as required.
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
Requirements:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical, and high-energy environment, often on your own but also thrive in being part of a team.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoys working in a fast-paced, physical, and high-energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop, and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter-free, always looking to create the best shopping experience for our customers.
Benefits include:
- Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every payday.
- Free food and hot drinks - provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
- Pension - we'll match between 4-7.5% of your pension contributions.
- Sainsbury's share schemes - buy Sainsbury's shares at discounted prices.
- Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
- Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available - please check the contract type and schedule hours before applying to ensure that the role is right for you.
Online Assistant in Godalming employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant in Godalming
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Try role-playing common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the Online Assistant role.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone above and beyond for customers in the past. This is key for the Online Assistant position, so make sure to highlight your friendly and proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Online Assistant in Godalming
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping customers shine through. We want to see that you’re genuinely excited about the role and ready to bring your friendly energy to our team!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the responsibilities listed in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the Online Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Sainsbury’s Group
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Online Assistant. Familiarise yourself with picking products, handling customer queries, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you solved problems or went the extra mile for a customer. This is key, as the role requires a friendly and proactive approach to helping customers.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss your ability to work flexibly and as part of a team. Share experiences where you've adapted to changing situations or collaborated with others to achieve a goal. This will highlight your suitability for a fast-paced environment.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about training opportunities, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.