Retail Services & Guest Experience Champion in Frome

Responsibilities

• Working in our stores: Our stores are fast‑paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service.
• As a Services Assistant, you'll be the special ingredient that provides the very best shopping experience for our customers.
• Always being on hand to serve and support customers on our checkouts, self‑service tills, kiosks, and petrol stations, supporting with any questions and proactively offering help.
• Picking and selecting the best quality products on the shop floor for customers using our On‑demand grocery ordering service and assisting customers with Click & Collect parcels.
• Building great knowledge about our products, services and promotions to help provide recommendations.
• Dealing with complaints, refunds, shelf tickets and advertising.
• Safely moving and retrieving trolleys in our customer car parks.
• Working flexibly across the store as needed.

What Makes a Great Sainsbury's Colleague

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Happy working in a fast‑paced, physical and high‑energy environment, and thrives in being part of a team.
• Takes responsibility for owning tasks and uses initiative to solve problems.
• Always prepared to work flexibly and productively across the store to a high standard – you’ll be fully trained in a variety of skills, giving you opportunities to learn, develop and try new things.
• Comfortable in learning to use new digital tools and technology to do your job brilliantly.
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.

Eligibility & Requirements

• You must be above the school‑leaver age in your country.
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through an online assessment which prioritises those candidates who achieve the highest score and best match the essential criteria for the role. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Benefits

• Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4-7.5% of your pension contributions.
• Sainsbury's share schemes – buy Sainsbury's shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.