At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Join Sainsbury's, a leading retailer committed to inclusivity and growth.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and well-being support.
- Other info: Access to mentorship and career progression opportunities in a supportive workplace.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in customer service and team leadership in fast-paced settings.
The predicted salary is between 30000 - 40000 £ per year.
Brentwood Store, Sainsbury's Supermarkets Ltd 51 William Hunter Way, Brentwood Essex, CM14 4WQ.
Key Responsibilities
- Provide brilliant customer service and coach a team to do the same.
- Deliver KPI's or other performance indicators.
- Manage disciplinaries, performance issues or other similar employee relations issues.
- Lead operations and be comfortable doing this alone in the absence of more senior management.
- Role modelling and coaching for high standards and efficiency across the whole food hall.
- Manage compliance to processes whilst bringing passion and flair for great shop keeping and customer service.
- Ensure every single customer gets the food they want when they shop with us to help ensure we are the first choice for food.
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Assume overall responsibility for running the store at times, making sure that all colleagues are given direction and support to deliver for the customer.
Essential Criteria
- A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
- Experience leading teams in a dynamic, customer-facing environment – inspiring others, driving high performance, and creating a culture where colleagues thrive.
- Leadership experience in a high-volume, fast-paced operational setting – whether in retail, food service, or hospitality.
- Proven success in delivering against a wide range of KPIs – from sales and stock availability to customer satisfaction and colleague engagement.
- Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.
Benefits
- Discount card – 10% discount off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% on Fridays and Saturdays.
- An annual bonus scheme based on our performance and yours.
- Free food and hot drinks for colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Well-being support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Cycle to Work scheme – the opportunity to hire a new bike and cycling equipment, while saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusive Workplace
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to enhanced discretionary leave for families, support for carers, access to resources to help them understand and support their role and their team effectively, and internal networks that ensure true representation for everyone. We offer a range of development opportunities, including mentorship, training, and career progression pathways to help our colleagues grow and succeed, and we celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
Location & Salary
Salary will be dependent upon your experience as well as the store size, complexity and location.
Food Manager employer: Sainsbury’s Group
Sainsbury's Supermarkets Ltd is an exceptional employer, offering a vibrant work culture that prioritises customer service and team development. With generous benefits such as a discount card, annual bonuses, and well-being support, employees are encouraged to thrive in their roles while enjoying a healthy work-life balance. Located in Brentwood, this position provides ample opportunities for career growth and the chance to be part of a diverse and inclusive team dedicated to delivering outstanding food experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Food Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sainsbury’s Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sainsbury’s Group
Don't be shy about reaching out to Sainsbury’s Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sainsbury’s Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sainsbury’s Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
