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- Tasks: Support a joyful shopping experience by handling customer queries and processing orders.
- Company: Join a leading retail brand known for its friendly and dynamic work environment.
- Benefits: Enjoy discounts, free food, generous holiday entitlement, and pension contributions.
- Why this job: Be a Christmas Champion and make a real difference in customers' festive shopping.
- Qualifications: Must be above school-leaver age with Right to Work eligibility in the UK.
- Other info: Flexible shifts available, with potential for permanent roles after the festive season.
As one of our Online Assistants, you'll be one of our Christmas Champions that supports a joyful shopping experience for our online customers.
Responsibilities
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
- Build great knowledge about our products, services and promotions to help provide recommendations.
- Working flexibly across the store as required.
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
Qualifications
- You must be above the school-leaver age in your country. If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK.
Benefits
- Nightshift premium – an additional £2.45 per hour worked between midnight and 5am (where applicable).
- Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks – provided for colleagues in all our stores.
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
- Pension – we match between 4-7.5% of your pension contributions.
- Sainsbury's share schemes – buy Sainsbury's shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to our Employee Assistance Programme, which is a confidential service providing support and guidance on a wide range of issues.
Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.
Online Assistants in Ely employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistants in Ely
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury's and their values. This will help you connect with the team and show that you're genuinely interested in being one of our Christmas Champions.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for someone. We want to see that you can handle queries and provide brilliant support, so be ready to share those stories.
✨Tip Number 3
Be flexible and enthusiastic! Highlight your willingness to work early shifts and adapt to a fast-paced environment. We love candidates who are ready to jump in and tackle any task with a smile!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team and becoming part of the Sainsbury's family.
We think you need these skills to ace Online Assistants in Ely
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping customers shine through! We want to see that genuine enthusiasm for the role and how you can contribute to a joyful shopping experience.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the Online Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sainsbury’s Group
✨Know Your Stuff
Make sure you’ve got a solid understanding of the products and services offered. Brush up on any promotions or special offers, as being able to recommend items will show your enthusiasm for helping customers.
✨Show Your Flexibility
Since the role requires early starts and adaptability, be ready to discuss your availability and willingness to work different shifts. Share examples of how you've successfully managed flexible working hours in the past.
✨Emphasise Team Spirit
This job is all about teamwork, so highlight your ability to work well with others. Share stories that demonstrate your collaborative spirit and how you’ve contributed to a positive team environment.
✨Be Ready for a Fast-Paced Environment
Prepare to talk about your experience in high-energy settings. Give examples of how you’ve thrived under pressure and used your initiative to solve problems quickly and effectively.