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- Tasks: Deliver friendly service and handle currency in our Travel Money bureau.
- Company: Join Sainsbury's, a trusted name in retail with a supportive team culture.
- Benefits: Enjoy discounts, generous holidays, pension matching, and wellbeing support.
- Why this job: Make a difference by helping customers start their holidays right!
- Qualifications: No experience needed; just a passion for helping people and attention to detail.
- Other info: Flexible shifts available to fit your lifestyle.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor – Travel Money
Sainsbury\’s — Whitley Bay, Tyne and Wear
Job Category: Travel Money Advisors
Job Description: Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you\’ll be part of our Winning Team – where you can really be the difference. You\’ll be the face of Travel Money for Sainsbury\’s Bank, and that means you\’ll need to be confident at building up good relationships with our customers and giving them the friendly service that keeps them coming back to us. You\’ll focus on the important task of handling currency, so good attention to detail is essential. There\’ll be a close-knit supportive team around you, but you\’ll be running the bureau on your own most of the time, so you\’ll need to be confident in making decisions too. Ideally, you\’ll have a background in finance or cash handling but if not, the great news is that previous experience isn\’t essential, as we provide all the training you need. What\’s important is that you love helping people, you have a good eye for detail and you\’re comfortable working with large amounts of money and figures.
Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:
- Discount card – provided after 4 weeks that gives you 10% on most items in Sainsbury\’s, Argos and Habitat. Discount is increased at Sainsbury\’s to 15% every pay day for five days plus 15% at Argos on selected weekends during the year.
- Generous holiday entitlement – based on the hours you work.
- Family leave – generous maternity and paternity leave.
- Pension – Sainsbury\’s will match between 4-7% of your pension contributions.
- Sainsbury\’s share schemes – allowing you to save directly from your pay to buy Sainsbury\’s shares at discounted prices and the option to buy shares each time you are paid to build up an investment.
- Wellbeing support – including free access to Unmind (a mental wellbeing app) and our Employee Assistance Programme which is a confidential service providing emotional support, practical information and guidance on a wide range of topics, such as legal information, financial information and short-term counselling.
- Colleague networks – a range of internal networks that create an environment where every single colleague can be themselves and fulfil their potential.
- Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
There\’s also a range of shift patterns available, as long as you\’re flexible fitting in with the rest of the team to cover a mixture of early, late and weekend shifts, you\’ll find something that works for you. Due to the nature of this role any successful candidates will need to give permission for a DBS and credit check.
Responsibilities
We’re looking for someone who can deliver friendly, accurate service in the Travel Money bureau, build good relationships with customers, handle currency with attention to detail, and make independent decisions when needed. The role may involve working on the bureau alone at times within a close-knit team.
Qualifications
Ideally, you’ll have a background in finance or cash handling, but previous experience isn’t essential as training is provided. The important factors are a love of helping people, strong attention to detail, and comfort working with large amounts of money and figures.
Benefits
- Discount card, holiday entitlement, family leave, pension matching, share schemes, wellbeing support, colleague networks, cycle to work, and shopping discounts as outlined in the description above.
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Customer Service Advisor - Travel Money employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Travel Money
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury's and their Travel Money services. This will help you understand their values and show that you're genuinely interested in being part of their Winning Team.
✨Tip Number 2
Practice your people skills! Since you'll be building relationships with customers, think of examples from your past where you've provided excellent service. Be ready to share these stories during your interview to demonstrate your passion for helping others.
✨Tip Number 3
Show off your attention to detail! In a role that involves handling currency, it's crucial to highlight any experiences where you've had to be meticulous. Whether it’s managing cash in a previous job or keeping track of details in a project, make sure to mention it!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and gives you a better chance of landing that Customer Service Advisor role. Don’t miss out!
We think you need these skills to ace Customer Service Advisor - Travel Money
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you love helping people and what makes you a great fit for our Travel Money team.
Highlight Relevant Skills: Even if you don't have direct experience in finance or cash handling, focus on any skills that relate to attention to detail and customer service. We value those qualities just as much, so make sure to mention them!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great candidate for the role.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensure it reaches the right people.
How to prepare for a job interview at Sainsbury’s Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in a Travel Money bureau. Familiarise yourself with currency handling and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about building relationships with customers, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your passion for helping people.
✨Attention to Detail is Key
Given the importance of accuracy in handling currency, be ready to discuss how you ensure attention to detail in your work. You might want to mention any previous experiences where precision was crucial, or even how you double-check your work to avoid mistakes.
✨Be Ready to Make Decisions
As you'll sometimes be running the bureau on your own, it's essential to show that you're comfortable making decisions. Prepare to discuss a time when you had to make a quick decision under pressure, and explain your thought process. This will highlight your confidence and ability to handle responsibility.