At a Glance
- Tasks: Be the friendly face of Travel Money, helping customers with their currency needs.
- Company: Join Sainsbury's, a trusted name in retail and banking, known for its customer focus.
- Benefits: Enjoy discounts, generous holidays, pension contributions, and wellbeing support.
- Other info: Flexible shifts available; DBS and credit checks required for successful candidates.
- Why this job: Make a difference in customers' travel experiences while working in a supportive team.
- Qualifications: No experience needed; just a passion for helping people and attention to detail.
Overview
Sainsbury\'s
Location: Basingstoke, Hampshire
Contract: Permanent
Hours: Part-time
Job Category: Travel Money Advisors
Job Description
Help our customers\' holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offer great service in one of our in-store Travel Money bureaus, and be part of our Winning Team. You’ll be the face of Travel Money for Sainsbury\'s Bank, building good relationships with customers and providing friendly service that keeps them coming back. You’ll focus on handling currency, so good attention to detail is essential. You’ll have a close-knit supportive team around you, but you’ll be running the bureau on your own most of the time, so you’ll need to be confident in making decisions. Ideally you’ll have a background in finance or cash handling, but previous experience isn’t essential as training is provided. What’s important is that you love helping people, have a good eye for detail, and are comfortable working with large amounts of money and figures.
Alongside a market-leading rate of pay, a great range of benefits is available for all colleagues:
Benefits
- Discount card – provided after 4 weeks giving 10% off most items in Sainsbury\'s, Argos and Habitat. Discount increases at Sainsbury\'s to 15% every payday for five days, plus 15% at Argos on selected weekends during the year.
- Generous holiday entitlement – based on hours worked.
- Family leave – maternity and paternity leave.
- Pension – Sainsbury\'s matches between 4-7% of pension contributions.
- Sainsbury\'s share schemes – save directly from your pay to buy shares at discounted prices with the option to buy shares each pay period.
- Wellbeing support – free access to Unmind (mental wellbeing app) and the Employee Assistance Programme for confidential support and guidance.
- Colleague networks – internal networks to help you fulfil your potential.
- Cycle to work scheme – hire a bike and accessories (tax and NI savings).
- Shopping discounts – offers on gym memberships, restaurants, holidays, retail vouchers and more.
There are a range of shift patterns available; flexibility to cover early, late and weekend shifts is helpful. DBS and credit checks are required for successful candidates.
Responsibilities
We aim to deliver value, make things easy for customers, and be an ally for them. Sainsbury\'s Bank is committed to equal opportunities and inclusivity, reflecting the diversity of the communities we serve. As part of the wider Sainsbury\'s Group, the brand offers opportunities to fulfil potential and help shape a customer-focused approach that puts the customer at the heart of everything we do.
Customer Service Advisor - Travel Money in Basingstoke employer: Sainsbury’s Group
Sainsbury's is an excellent employer, offering a supportive work culture where you can thrive as a Customer Service Advisor in our Basingstoke Travel Money bureau. With a market-leading pay rate, generous benefits including discounts, holiday entitlement, and wellbeing support, we prioritise your growth and satisfaction. Join a close-knit team that values inclusivity and empowers you to make a difference in customers' travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Travel Money in Basingstoke
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Sainsbury’s Group as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Sainsbury’s Group and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Sainsbury’s Group’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Customer Service Advisor - Travel Money in Basingstoke
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Sainsbury’s Group, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Sainsbury’s Group, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Sainsbury’s Group.
How to prepare for a job interview at Sainsbury’s Group
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Sainsbury’s Group offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Sainsbury’s Group but also helps you get a feel for whether you’d thrive in that environment.
