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- Tasks: Lead a night team to manage store operations and ensure product availability.
- Company: Join Sainsbury's, a leading retailer committed to exceptional customer service.
- Benefits: Enjoy a 10-15% discount, annual bonuses, free food, and wellness support.
- Why this job: Be a changemaker in a dynamic environment while developing your leadership skills.
- Qualifications: Previous management experience in a fast-paced setting is essential.
- Other info: Full-time hours over 4 nights with a £4,500 nightshift premium.
The predicted salary is between 30000 - 42000 £ per year.
Customer and Trading Manager – Nightshift
Join to apply for the Customer and Trading Manager – Nightshift role at Sainsbury\’s
Customer and Trading Manager – Nightshift
1 week ago Be among the first 25 applicants
Join to apply for the Customer and Trading Manager – Nightshift role at Sainsbury\’s
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
- Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
- Making sure that standards are brilliant come morning so we’re ready to serve our customers
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).
What makes a great nightshift manager:
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Finance and Sales
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Industries
Retail
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Customer and Trading Manager - Nightshift employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Nightshift
✨Tip Number 1
Familiarise yourself with Sainsbury's values and mission. Understanding their commitment to inclusivity and customer service will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your experience in managing teams, especially in fast-paced environments. Be ready to discuss specific examples of how you've successfully led a team, dealt with performance issues, or improved operational efficiency.
✨Tip Number 3
Prepare to demonstrate your resilience and adaptability to nightshift work. Share any relevant experiences that showcase your ability to handle the physical and mental demands of working overnight while maintaining high standards.
✨Tip Number 4
Research common KPIs in retail management and be prepared to discuss how you've monitored and achieved these in previous roles. This will show your understanding of performance metrics and your capability to drive results.
We think you need these skills to ace Customer and Trading Manager - Nightshift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management, particularly in fast-paced environments. Emphasise any previous roles where you led a team or managed operations, especially during night shifts.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention specific examples of how you've empowered teams and improved operational efficiency in past roles.
Highlight Relevant Skills: Focus on skills that are crucial for the role, such as people management, resilience, and the ability to monitor KPIs. Use concrete examples to demonstrate these skills in action.
Showcase Your Adaptability: Since this role involves working night shifts, mention your adaptability to different working hours and how you maintain a safe and healthy environment for your team during these times.
How to prepare for a job interview at Sainsbury’s Group
✨Show Your Leadership Skills
As a Customer and Trading Manager, you'll be leading a team overnight. Be prepared to discuss your previous leadership experiences and how you've empowered teams in the past. Share specific examples of how you motivated your team to achieve goals.
✨Demonstrate Your Understanding of Nightshift Challenges
Working nightshifts can be tough, so it's important to show that you understand the unique challenges it presents. Talk about your adaptability and resilience, and how you ensure a safe and healthy environment for your team during these hours.
✨Highlight Your Customer Service Focus
Customer service is key in this role. Prepare to discuss how you've provided excellent service in previous positions and how you plan to coach your team to do the same. Use examples that showcase your commitment to customer satisfaction.
✨Be Ready to Discuss Performance Management
Since managing performance and conducting disciplinaries are part of the job, be ready to talk about your experience with these processes. Share how you've handled performance issues in the past and the strategies you've used to improve team performance.