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- Tasks: Lead a night team to manage store operations and ensure excellent customer service.
- Company: Join Sainsbury's, a leading retailer with a focus on inclusivity and support.
- Benefits: Enjoy a £4,500 nightshift premium, discounts, bonuses, and free food.
- Why this job: Make a real impact by leading a team and ensuring a great shopping experience.
- Qualifications: Experience in line management and a fast-paced environment is essential.
- Other info: Flexible hours, career development opportunities, and wellbeing support available.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Leading a team overnight to deliver all replenishment activities across the store whilst prioritising deliveries, organising the warehouse and replenishing shelves. On some shifts you may run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store. Ensure standards are excellent by the morning to be ready to serve customers.
Responsibilities
- Lead overnight replenishment and store operations, prioritising deliveries, organising the warehouse and replenishing shelves.
- Occasionally run a full store operation on your own overnight, taking responsibility for the shift and the safety and wellbeing of colleagues.
- Maintain high standards so the store is ready to serve customers in the morning.
- Coach and manage people, conduct disciplinaries where needed, and ensure scheduling and pay accuracy.
- Ensure a safe and healthy environment for the team, understanding the physical and mental impact of nightshift work.
- Experience in line management within a fast-paced, operational environment.
- Demonstrate resilience to meet the mental and physical demands of night work and lead by example.
- Provide excellent customer service and coach the team to do the same.
- Deliver and monitor KPIs or other performance indicators and use insights to drive improvements.
- Manage employee relations issues, including performance and absence management, as appropriate.
- Lead operations in the absence of more senior management.
- Promote inclusivity and maintain a track record of delivering great customer service and coaching others.
- Experience leading a team in a fast-paced, customer-facing environment and keeping operations running smoothly.
- Have ownership of store operations during shifts without senior oversight when required.
- Demonstrate success in meeting or exceeding KPIs (sales, availability, customer satisfaction, colleague engagement, etc.).
- Manage disciplinary, performance, or other employee-relations issues as necessary.
Desirable
- Experience working night shifts in a high-volume, operational environment with a focus on creating a safe, supportive atmosphere for the team during out-of-hours trading.
Benefits
- Nightshift hours: typically 22:00 to 08:00, full-time hours over 4 nights with a £4,500 premium on top of base salary.
- Discount card: 10% off at Sainsbury\’s, Argos, Tu and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday and 15% off at Argos every payday.
- Annual bonus scheme based on performance.
- Free food and hot drinks for colleagues in all stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension: employer contributions matched at 4-7.5%.
- Sainsbury’s share scheme with discounted investment opportunities.
- Wellbeing support: access to emotional support, counselling, legal and financial advice.
- Colleague networks to connect with peers and support career development.
- Cycle to Work scheme to hire a bike and equipment with tax/NI savings.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Inclusive employer with development opportunities, mentorship, training and career progression paths, and diversity initiatives.
- Reasonable adjustments during application or interview stages available on request.
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Customer and Trading Manager - Nightshift employer: Sainsbury's Group
Contact Detail:
Sainsbury's Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Nightshift
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with night shifts. They might have insider info on job openings or can even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and operations. Think about how you would handle specific scenarios, like managing a team during busy hours or ensuring safety standards are met overnight.
✨Tip Number 3
Showcase your resilience! During interviews, share examples of how you've successfully managed stress and maintained high standards in fast-paced environments. This will demonstrate that you're ready for the demands of night work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer and Trading Manager - Nightshift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience, especially in fast-paced environments, and any relevant night shift work you've done. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer and Trading Manager role. Share specific examples of how you've led teams and maintained high standards in previous jobs. Remember, we love a good story!
Showcase Your People Skills: Since this role involves coaching and managing a team, make sure to highlight your people skills in your application. Talk about how you've handled employee relations issues or improved team performance in the past. We’re all about creating a supportive atmosphere!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Sainsbury's Group
✨Know the Nightshift Inside Out
Make sure you understand the unique challenges of working night shifts. Be ready to discuss how you can maintain high standards and ensure safety for your team during those hours. Highlight any previous experience in a similar environment to show you’re up for the task.
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in fast-paced settings. Talk about your coaching style and how you handle performance issues or disciplinary actions, as this will demonstrate your capability to lead effectively.
✨Emphasise Customer Service Excellence
Customer service is key, even at night! Be ready to share specific instances where you’ve gone above and beyond to ensure customer satisfaction. Discuss how you plan to instil this mindset in your team and maintain high service standards overnight.
✨Prepare for KPIs and Performance Metrics
Understand the KPIs relevant to the role and be prepared to discuss how you’ve met or exceeded them in past positions. Bring insights on how you can use data to drive improvements in store operations and team performance, showing that you're results-oriented.