Customer and Trading Manager - Convenience

Customer and Trading Manager – Convenience

Leading in our stores: Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the store run, often being the only manager with full accountability.
• Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
• Managing people – performance, capability, conduct disciplinaries, scheduling and pay.
• Assisting another convenience store when needed.

What makes a great customer & trading manager:

• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Manages disciplinaries, performance issues or other employee‑relations issues.
• Leads operations and is comfortable doing so alone in the absence of senior management.

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues.
• Experience leading a team in a fast‑paced, customer‑facing environment – motivating others, driving performance, keeping operations running smoothly.
• Operational leadership skills – taking responsibility for store operations in the absence of senior managers.
• Success in meeting or exceeding KPIs – sales, availability, customer satisfaction or colleague engagement.
• Experience managing employee‑relations issues, including performance and absence management.

Working for us has great rewards

Salary will be dependent upon experience as well as store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. Increases to 15% on specific days thereafter.
• An annual bonus scheme based on performance.
• Free food and hot drinks for all colleagues in stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – matching 4‑7.5% of your contributions.
• Sainsbury’s share scheme – discounted investment building.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to fulfil potential.
• Cycle‑to‑Work scheme – tax and NI savings for new bike and equipment.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. To support this commitment, colleagues may have enhanced discretionary leave for families and carers, resources to support their roles, and internal networks for true representation. We offer mentorship, training and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Finance and Sales

Industry: Retail