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- Tasks: Manage daily store operations and lead a small team to ensure customer satisfaction.
- Company: Join Sainsbury's, a leading retailer committed to inclusivity and community support.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a close-knit team with opportunities for growth and development.
- Qualifications: Previous management experience in a fast-paced environment is essential.
- Other info: We celebrate diversity and offer support for all employees.
The predicted salary is between 28800 - 42000 £ per year.
Working closely with a small team of managers to ensure the store operates smoothly every day.
Taking responsibility for the daily running of the store, often being the sole manager with full accountability.
Collaborating with a team to complete tasks, ensuring customers are served efficiently and safely.
People management is a key part of the role, including managing performance, conducting disciplinaries, and ensuring scheduling and pay are accurate.
Occasionally assisting other stores within our close-knit network.
What makes a great Customer & Trading Manager:
- Previous line management experience in a fast-paced, operational environment.
- Provides excellent customer service and coaches the team to do the same.
- Achieves KPIs and other performance targets.
- Handles disciplinaries, performance issues, and employee relations effectively.
- Leads operations confidently, even in the absence of senior management.
Benefits include:
- 10% discount after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury\’s, and 15% at Argos on pay days.
- Annual performance-based bonus scheme.
- Free food and hot drinks for colleagues.
- Generous holiday entitlement, maternity, and paternity leave.
- Matching pension contributions between 4-7.5%.
- Sainsbury\’s share scheme for discounted investment opportunities.
- Wellbeing support, including emotional, legal, and financial assistance.
- Colleague networks for professional growth.
- Cycle to Work scheme for bike and equipment hire.
- Special offers on gym memberships, holidays, and retail vouchers.
Our commitment to inclusivity:
We strive to be an inclusive retailer where everyone can achieve their potential and customers feel welcome. We offer family leave, support for carers, resources for understanding roles, and internal networks to promote diversity. Development opportunities include mentorship, training, and career progression. We celebrate diversity through initiatives and events. For reasonable adjustments during application or interview, please inform us.
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Customer and Trading Manager - Convenience employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Convenience
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Understanding how these metrics are measured and what targets you need to hit will help you demonstrate your capability in achieving them during interviews.
✨Tip Number 2
Showcase your people management skills by preparing examples of how you've effectively handled performance issues or conducted disciplinaries in previous roles. This will highlight your ability to lead a team confidently, even under pressure.
✨Tip Number 3
Research the company culture and values at Sainsbury's. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is not only qualified but also a good fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the day-to-day operations and expectations of the role, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer and Trading Manager - Convenience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous line management experience in a fast-paced environment. Emphasise your ability to achieve KPIs and provide excellent customer service, as these are key aspects of the role.
Craft a Strong Cover Letter: In your cover letter, demonstrate your understanding of the responsibilities of a Customer and Trading Manager. Mention specific examples of how you've handled performance issues or led a team effectively in the past.
Showcase People Management Skills: Highlight your experience in people management, including conducting disciplinaries and managing employee relations. Use concrete examples to illustrate your leadership style and how you coach your team to deliver excellent service.
Research the Company Culture: Familiarise yourself with Sainsbury's commitment to inclusivity and employee development. Reflect this understanding in your application by mentioning how you align with their values and how you can contribute to their diverse workplace.
How to prepare for a job interview at Sainsbury’s Group
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll be responsible for leading a team. Be prepared to discuss your previous line management experience and how you've successfully managed performance and handled disciplinaries in a fast-paced environment.
✨Demonstrate Customer Service Excellence
Highlight your commitment to providing excellent customer service. Share specific examples of how you've coached your team to achieve high standards and meet KPIs, ensuring customers are served efficiently and safely.
✨Prepare for Operational Scenarios
Expect questions about how you would handle daily operations, especially when you're the sole manager. Think of scenarios where you've had to lead confidently in the absence of senior management and be ready to discuss your approach.
✨Emphasise Inclusivity and Team Collaboration
Since the role involves working closely with a small team, be sure to express your understanding of inclusivity and collaboration. Discuss how you foster a supportive environment and promote diversity within your team.
