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For Companies At a Glance
- Tasks: Deliver excellent customer service and assist with product collection and payments.
- Company: Join Sainsbury's, a trusted retailer with a vibrant team culture.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Must be enthusiastic, friendly, and ready to learn.
- Other info: Flexible part-time hours that fit around your schedule.
The predicted salary is between 24000 - 36000 £ per year.
Overview
As one of the leading UK digital retailers, Argos provides our customers with inspiring choice and trusted value across a vast range of products with unforgettable ease. As a Customer Advisor, you\’ll provide the very best experience for our customers when they visit our stores to shop or collect their online orders.
Responsibilities
- Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
- Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
- Make sure that the stock room is neat and tidy, and restocking products from deliveries
- Be present on the shop floor helping customers with questions and provide advice on a wide range of products
- Build great knowledge about our products, services and promotions to help provide recommendations
- Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers
What makes a great Argos Colleague
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Comfortable talking to customers about our financial services when buying certain products
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Always prepared to work flexibly and productively to a high standard across the store when needed – you\’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Embraces using new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers, Working in our stores
Eligibility
- You must be above the school-leaver age in your country (School leaving age – GOV.UK)
- You must have Right to Work eligibility in the UK
- Most roles are part-time working across a variety of shifts, including weekdays and weekends. Your hours will be scheduled to fit around your availability and may vary from week to week.
Qualifications and Inclusion
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Benefits
- Discount card – 10% off at Sainsbury\’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury\’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we\’ll match between 4-7.5% of your pension contributions
- Sainsbury\’s share schemes – buy Sainsbury\’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
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Customer Advisor - Argos (in Sainsbury\'s) employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Argos (in Sainsbury\'s)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury's and Argos. Understand their values and what makes them tick. This way, you can show off your enthusiasm for helping customers and how you fit into their vision.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you might need to help a customer or handle a complaint. Role-playing with a friend can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you care about the role and are ready to represent Sainsbury's and Argos in the best light.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to embrace the digital tools we use.
We think you need these skills to ace Customer Advisor - Argos (in Sainsbury\'s)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re genuinely excited about helping customers and making their shopping experience fantastic.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences. If you've worked in a fast-paced environment or have experience with financial services, shout about it! We love seeing how your skills match what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, attention to detail is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Sainsbury’s Group
✨Know Your Products
Before the interview, take some time to familiarise yourself with Argos' product range and services. Being able to discuss specific items or promotions will show your enthusiasm and readiness to help customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to assist someone, as this aligns perfectly with what they’re looking for in a colleague.
✨Embrace the Team Spirit
Argos values teamwork, so be ready to discuss how you work well with others. Share stories that highlight your ability to collaborate and support your colleagues, especially in a fast-paced environment.
✨Be Ready for Digital Tools
Since the role involves using digital tools, brush up on any relevant technology you’ve used before. Mentioning your comfort with tech during the interview will demonstrate that you can adapt quickly to their systems.
