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- Tasks: Deliver excellent customer service and assist with product collections and payments.
- Company: Join a leading retail brand known for its friendly atmosphere.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Other info: Flexible part-time hours that fit around your schedule.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Must be enthusiastic, team-oriented, and ready to learn.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities
- Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shop floor and at the collection counter.
- Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds.
- Make sure that the stock room is neat and tidy, and restock products from deliveries.
- Be present on the shop floor helping customers with questions and provide advice on a wide range of products.
- Build great knowledge about our products, services and promotions to help provide recommendations.
Great Argos Colleague Qualities
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Comfortable talking to customers about our financial services when buying certain products.
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team.
- Always prepared to work flexibly and productively to a high standard across the store when needed - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Embraces using new digital tools and technology to do your job brilliantly.
- Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers.
Eligibility
- You must be above the school-leaver age in your country.
- You must have Right to Work eligibility in the UK.
- Most roles are part-time working across a variety of shifts, including weekdays and weekends. Your hours will be scheduled to fit around your availability and may vary from week to week.
Benefits
- Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks – provided for Colleagues in all our stores.
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
- Pension – we’ll match between 4–7.5% of your pension contributions.
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to our Employee Assistance Programme, which is a confidential service providing support and guidance on a wide range of issues.
Customer Advisor employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Research Argos and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our awesome team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help a customer. We want to see how you handle questions and provide solutions, so role-play with a friend or family member.
✨Tip Number 3
Be ready to showcase your flexibility! We love team players who can adapt to different roles. Share examples of times you've worked in fast-paced environments or taken on various tasks to help out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, it shows us you’re serious about joining our team and ready to embrace the digital tools we use.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re genuinely excited about helping customers and making their shopping experience fantastic.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We love seeing specific examples of how you've provided great service or worked in a team before!
Keep It Neat and Tidy: Just like we keep our stock room organised, your application should be clear and well-structured. Use headings, bullet points, and short paragraphs to make it easy for us to read.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sainsbury’s Group
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered. This will help you answer questions confidently and show your enthusiasm for helping customers.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer, as this will demonstrate your suitability for the role.
✨Embrace Teamwork
Since the role involves working in a fast-paced environment, be ready to discuss how you thrive in team settings. Share instances where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Be Flexible and Adaptable
Highlight your willingness to work flexible hours and adapt to different roles within the store. Employers appreciate candidates who can step in wherever needed, so be prepared to discuss your availability and eagerness to learn new skills.