Client Insight Manager - Argos Insights

We are looking for an ambitious Client Insight Manager with Insight Commercialisation experience to work with our external Argos suppliers and internal Argos senior stakeholders, the N360 Argos Client Service team and the N360 Data & Insights team to drive the uptake of SIP for Argos. The priority for this role will be to unlock the commercial opportunity associated with SIP for Argos from our suppliers. The use of SIP for Argos enables our business and suppliers to make more data led business decisions at great pace by unlocking the full potential of the platform.

You'll act as an ambassador for SIP Argos, running platform demonstrations, developing proposals and converting pipeline opportunities of our market leading insight platform to the Argos supplier/client base, delivering against our annual revenue Data & Insight target. You will also play an active role in ensuring SIP best practice is executed across the Argos supplier base, driving client engagement and ensuring long term contracted commitment to SIP, as well as internal usage within Nectar360 and Argos teams.

You should be a self-starter who can think outside of the box as this role will grow and evolve alongside our data commercialisation proposition for Argos. A positive, forward-thinking and can-do attitude is essential as you will be working in one of the fastest growing and dynamic areas of the business.

What I am accountable for:

• You will be responsible for supporting the delivery of the Argos Data & Insights budget, determining risks and identifying opportunities and requirements to hit budget and deliver YoY growth.
• You will lead and direct pipeline opportunities, annual contract renewals, run platform demonstrations, create quotes for prospective clients and work with the existing brands on SIP for Argos, to achieve our annual revenue target.
• You will play a key role in the delivery of our Data & Insight Services to Argos suppliers supporting and aligning with the Nectar360 Data & Insight strategy.
• You will be a champion of SIP for Argos and the driving force behind the proposition.
• You will help land and grow the SIP-Argos data proposition for clients while working collaboratively with Argos Client Service, Commercial, Supplier Planning and Data & Insight teams.
• You will work collaboratively with the Argos Client Service team including Client Directors, Senior Client Managers, Client Managers and Exec levels as well as working closely and collaboratively with the Data & Insights team.
• You will confidently manage client relationships and develop a deep knowledge of your client's business, working collaboratively with Client Services, to help identify how SIP-Argos will improve their business decisions and opportunities with Argos.

Qualifications:

• High energy, organised, proactive and a team player with a 'can do' attitude.
• You’ll be skilled at working in a matrix environment, influencing internal stakeholders across Tech, Product and Commercial teams while also dealing with a wide variety of clients with differing needs and requirements.
• A good negotiator, able to satisfy varying needs in the face of conflicting demands.
• Demonstrate customer centric thinking.
• Outstanding verbal and written communication skills and superior presentation skills.
• Anticipating next steps and future risks and opportunities within your area, taking actions to address them in the absence of a given structure.
• Flexing your style and managing messages for your team and stakeholders in order to get traction within and outside your team.
• You need astute relationship management and excellent interpersonal skills, both across the breadth of the Sainsbury’s Argos business including Commercial functions, Supplier Planning, Data & Insight teams, as well as external suppliers.
• You should be naturally curious on industry trends and competitive threats, seeking out and demonstrating creative thinking in leveraging new opportunities to drive growth and relationships.
• Commitment to ongoing personal development.
• Experience working in a fast moving and pressured environment.
• Experience of working in category management, consumer insights, analytics or marketing function - Retail, General Merchandise, FMCG, or consultancy background preferred.
• Strong people and relationship building skills with clients.
• Experience with insight practices and/or other customer data sets and tools e.g. GfK, NPD, Nielsen, Kantar, IRI.
• Experience of working to monthly targets and financial management.
• Strong analytical and numerical capabilities.
• Outstanding verbal, written and presentation style.
• Strong management skills.
• Excellent project management.
• Comfortable leading and working with ambiguity, changing situations and stretching targets.
• High level of resilience and tenacity required - must be able to deal with challenge from across the business, negotiating resolutions whilst maintaining a positive and proactive style.
• Drive and passion that is infectious - delivering as a leader and individual while motivating the broader team to deliver stretching sales targets.
• Computer literate.

As the UK’s leading omni‑channel retailer, Argos provides a unique offer of choice, value and convenience to meet customer needs, selling products through over 800 stores, website and mobile apps. Nectar360 (N360) offers suppliers comprehensive multi‑channel marketing solutions in and around Sainsbury’s and Argos stores and online. We have a unique approach to store and customer planning. Using Nectar, the UK’s most comprehensive customer database, their teams conduct advanced analysis to uncover new insights about shopper interactions and brands.

Contributor to delivering significant company profit. Support from Argos Client Service, Data & Insight & Product teams. A network of Nectar360 colleagues and teams.

What decisions I can make:

Proposing access levels and sharing associated platform costs.