Crime and Security Manager in City of Westminster

At Argos, we're a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation, you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world's biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future.

Detailed knowledge of crime management, physical security and corporate security in a complex retail, customer-facing or multi-site environment. Strong understanding of criminal and civil law relevant to crime and security, together with police, prosecution, court and evidence processes. Detailed knowledge of incident and crisis management, threat assessment, emergency-service protocols and proportionate response to serious or emerging risks. Experience of setting strategy and translating it into practical operating plans, standards, governance and measurable outcomes across a complex organisation. Strong supplier and commercial management capability, with experience of setting performance expectations, challenging delivery and securing value from third-party security services. Ability to use intelligence, data, horizon scanning and risk assessment to prioritise resources and make clear, evidence-based recommendations. Strong senior stakeholder management and influencing skills, with the credibility to communicate firmly and calmly in high-pressure situations and lead beyond formal reporting lines. Sound judgement, integrity and discretion when handling sensitive information and making decisions that affect colleague and customer safety, business continuity and reputation. Strong understanding of operational change, investment and project activity, with the ability to ensure security is designed in rather than added later. Resilience and flexibility, including the ability to support serious incidents and provide out-of-hours leadership where required.,

• Significant experience leading crime, physical security or corporate security within a complex, multi-site, retail or customer-facing organisation.
• Proven experience developing and implementing crime or security strategies, standards and operational plans across a complex organisation.
• Strong experience leading the response to serious security incidents, including threat assessment, crisis management, escalation and recovery.
• Demonstrable experience using crime intelligence, incident data and risk assessment to identify threats, prioritise activity and make evidence-based recommendations.
• Proven experience managing third-party security suppliers, including contracts, SLAs, KPIs, performance and value for money.
• Strong experience influencing senior stakeholders and working with external partners such as police, emergency services, industry bodies or specialist security organisations.

We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave.

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