At a Glance
- Tasks: Lead client relationships and drive insights for Sainsbury's Insight Platform.
- Company: Join a leading retailer committed to inclusivity and innovation.
- Benefits: Enjoy discounts, bonuses, flexible working, and comprehensive wellbeing support.
- Other info: Opportunities for personal growth and development in a dynamic environment.
- Why this job: Make an impact by helping clients leverage data for better decisions.
- Qualifications: Experience in client management and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
As Senior Client Insight Manager, you will lead the commercial and client-service relationship for Sainsbury's Insight Platform (SIP) clients across Food and Non-food.
You will own annual renewals, develop new-business proposals, convert pipeline opportunities and help suppliers make better, faster decisions by getting more value from the platform.
You will act as an ambassador for SIP, delivering demonstrations and review sessions to existing and prospective clients.
Day to day, you will monitor platform usage, identify accounts where engagement or renewal may be at risk and build practical plans to improve adoption.
You will calculate fees for SIP and EPOS renewals and proposals, coordinate contract set-up and financial administration, support aged-debt activity and keep opportunities accurately updated in internal systems.
You will also create external client communications, share relevant market insight and manage one direct report, supporting their development and contribution to team goals.
More about you
You will bring strong client or account-management experience and be comfortable leading commercial conversations, negotiating renewals and presenting recommendations to a range of stakeholders.
You can understand a client's business needs, use customer or shopper data to identify opportunities and translate complex information into clear, persuasive proposals, reviews and demonstrations.
You will be organised, numerate and confident managing several priorities at once without losing attention to detail.
You build trusted relationships across matrix teams, communicate clearly in writing and in person, and take a proactive approach when a client needs support or a commercial issue needs resolving.
Experience in FMCG, retail, loyalty, retail media, shopper insight or data platforms would be useful, as would experience supporting or managing another colleague.
Requirements
- Demonstrable experience managing client or supplier accounts, including commercial negotiations, renewals or new-business proposals.
- Evidence of using customer, shopper or commercial data to identify opportunities and support business decisions.
- Experience creating and delivering client proposals, account reviews, presentations or product demonstrations to senior stakeholders.
- Ability to calculate or validate commercial fees and maintain accurate contract, pipeline or financial information using Excel and related business systems.
- Experience coordinating multiple stakeholders, client priorities and deadlines, with clear examples of proactive problem solving and accurate delivery.
- We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work.
Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you.
We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working.
Benefits
- Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year.
- We've also got you covered for your future with our pensions scheme and life cover.
- You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary (which may vary for Nectar360), depending on how we perform.
- Your wellbeing is important to us too.
- You'll receive an annual holiday allowance and you can buy up to an additional week's holiday.
- We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers.
- And if you ever need it there is also an employee assistance programme.
- Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave.
- #J-18808-Ljbffr
Client Insight Manager in City of Westminster employer: Sainsbury’s Group
Join our Argos Local Fulfilment Centre as a Warehouse Operative and become part of a dynamic, 24-hour team dedicated to delivering exceptional customer service. With a strong focus on inclusivity and employee growth, we offer a supportive work environment where you can thrive, alongside generous benefits such as colleague discounts, wellbeing support, and opportunities for career progression. Experience the camaraderie of a family-like atmosphere while making a tangible impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Insight Manager in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sainsbury’s Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sainsbury’s Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Insight Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sainsbury’s Group:Your cover letter is your chance to shine! Tell us why you want to work at Sainsbury’s Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sainsbury’s Group!
How to prepare for a job interview at Sainsbury’s Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
