Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Select top-quality products for online orders and assist with customer queries.
- Company: Join a leading retailer committed to inclusivity and teamwork.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Why this job: Be part of a dynamic team making shopping easier for customers.
- Qualifications: Enthusiasm for helping others and ability to work in a fast-paced environment.
- Other info: Flexible shifts with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Responsibilities:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery.
- Providing brilliant substitutions where products are out of stock.
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for Home Delivery Drivers.
- Always ready to serve customers brilliantly, supporting with any questions, and proactively offering help.
- Building great knowledge about products, services and promotions to help provide recommendations.
- Working flexibly across the store as required.
- Happy with early morning starts (most shifts start at 4am) and working in a fast-paced, physical and high energy environment.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoying working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Having great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for customers.
Inclusion and Application Information:
An inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
If you would like to learn more about our commitment to inclusivity, please take a look here. As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Benefits:
- Nightshift premium - an additional £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks - provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
- Pension - we'll match between 4-7.5% of your pension contributions.
- Sainsbury's share schemes - buy Sainsbury's shares at discounted prices.
- Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Online Assistant in Cheltenham employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant in Cheltenham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and services. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your skills match the role. We want you to feel confident and ready to shine!
✨Tip Number 3
Be yourself! Authenticity goes a long way. Show your personality and let them see how you’d fit into their team. Remember, they’re looking for someone who’s friendly and enthusiastic!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the company right there.
We think you need these skills to ace Online Assistant in Cheltenham
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for helping customers shine through! We want to see that genuine enthusiasm for the role and how you can contribute to creating a brilliant shopping experience.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the responsibilities of picking products, handling customer queries, and working in a fast-paced environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the Online Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sainsbury’s Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Online Assistant. Familiarise yourself with picking products, handling customer queries, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about serving customers brilliantly, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your enthusiasm and ability to handle queries effectively.
✨Emphasise Flexibility and Teamwork
The job requires working flexibly and being part of a team. Highlight your ability to adapt to different situations and your experience working in fast-paced environments. Mention any times you've successfully collaborated with others or taken initiative to solve problems.
✨Prepare for Early Starts and Physical Work
Since shifts often start at 4am and involve physical tasks, be prepared to discuss your comfort with early mornings and handling heavy items. Showing that you're ready for the demands of the job will set you apart as a strong candidate.
