Customer and Trading Manager - Convenience in Cheltenham

Responsibilities

• Working closely with a small team of managers to ensure the store runs smoothly every day.
• Taking responsibility for the daily running of the store, often being the only manager present with accountability for the full shop.
• Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
• People management is a significant part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
• Assisting other stores in close-knit networks of convenience stores as needed.

What makes a great customer & trading manager

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides excellent customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues, or similar employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.
• A track record of delivering excellent customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills, taking responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs, such as sales, availability, customer satisfaction, or colleague engagement.
• Has managed employee relations issues, including performance and absence management.

Benefits

• Salary will be dependent upon experience, store size, complexity, and location.
• Discount card - 10% discount on shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury's and 15% off at Argos every payday.
• An annual bonus scheme based on performance.
• Free food and hot drinks provided for colleagues in all stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension – matching 4-7.5% of pension contributions.
• Sainsbury's share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal, and financial advice.
• Colleague networks – connect with like-minded people to help fulfil potential.
• Cycle to Work scheme for hiring bikes and cycling equipment while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

Inclusion and development

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. To support this commitment, our colleagues may be entitled to enhanced discretionary leave for families and support for carers. We provide resources to help colleagues understand and support their role and team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers. We offer a range of development opportunities, including mentorship, training, and career progression pathways, to help colleagues grow and succeed. We celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.