Business Process Analyst

You'll join the Commercial Transformation team at Sainsbury's, working at the centre of a multiyear programme transforming core commercial systems and processes with SAP. Starting with Food Pricing and Promotions, the team is removing barriers created by legacy systems to unlock simpler, more effective ways of working that deliver real value for customers and colleagues. This is a critical role to ensure we are building our future ways of working that meet our current and future needs.

As a Business Process Analyst, you'll lead end‑to‑end process design across key commercial capabilities, translating operational needs and operating models into clear, resilient and scalable future‑state processes. You'll act as a bridge between business users and technology teams, facilitating workshops, shaping business clocks and aligning process designs to technical and architectural solutions. You'll identify and design for risk and process variance, define critical KPIs, support prioritisation of improvement and automation opportunities, and contribute to UAT scenario design. You'll ensure documentation is maintained to enterprise standards, governance processes are followed, and progress, risks and benefits are clearly communicated throughout delivery and post‑implementation.

You're an experienced Business or Process Analyst with a proven ability to work in complex environments and turn ambiguity into structured, practical outcomes, with an understanding of retail and/or SAP. You're an excellent facilitator, able to get to the root cause of problems at pace and apply sound judgement on the level of detail required to drive decisions. You're confident engaging with technical designs, linking solutions to real operational impact, and moving seamlessly between detail and the bigger picture. Curious and improvement‑focused, you challenge the status quo, communicate clearly with diverse audiences and take ownership for simplifying processes and improving outcomes for colleagues and customers.

Essential criteria

• Proven experience in business analysis or end‑to‑end process design within a complex organisation.
• Strong facilitation skills, able to drive alignment and decision‑making across stakeholders.
• Ability to translate business requirements and operating models into actionable process designs.
• Confidence working with technical teams and linking technical designs to operational processes.
• Ability to work at pace, cut through complexity and communicate risks, progress and benefits clearly.

Equality, Diversity and Inclusion

We are committed to being a truly inclusive retailer so you'll be welcomed whatever you are and wherever you work. Around here, there's always the chance to try something new – whether that be as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working.

Benefits

• Colleague discounts of 10% (increasing to 15% at times) on shopping online and instore at Sainsbury's, Argos, TU and Habitat.
• Pensions scheme and life cover.
• Performance‑related bonus of up to 20% of salary, depending on performance.
• Annual holiday allowance plus the option to buy up to an additional week off.
• Private healthcare.
• Other benefits that help you manage money – season‑ticket loans, interest‑free car loan up to £10k, cycle‑to‑work scheme, health cash plans, salary advance.
• Access to a wide range of workplace discounts from hundreds of other retailers.
• Employee Assistance Programme.
• Maternity or adoption leave up to 26 weeks’ pay.
• Paternity leave up to 4 weeks’ pay.