At a Glance
- Tasks: Lead a team to ensure smooth store operations and deliver excellent customer service.
- Company: Join a leading retailer committed to inclusivity and employee development.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Other info: Opportunities for career progression and a supportive work culture await you.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in management and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Working closely with a small team of managers to ensure the store runs smoothly every day.
- Taking responsibility for the day-to-day running of the store, often being the only manager on duty with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
- People management: managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Where there are close-knit networks of convenience stores, may need to help another store occasionally.
What makes a great Customer & Trading Manager
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPIs or other performance indicators.
- Can manage disciplinaries, performance issues or other employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment - motivating others, driving performance, and keeping operations running smoothly.
- Operational leadership skills - taking responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs - sales, availability, customer satisfaction or colleague engagement.
- Has managed employee relations issues, including performance and absence management.
Benefits
- Discount card: 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks; increases to 15% off at Sainsbury's every Friday and Saturday.
- An annual bonus scheme based on our performance and yours.
- Free food and hot drinks provided for colleagues in all stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension: we'll match 4-7.5% of your pension contributions.
- Sainsbury's share scheme: build up an investment at discounted rates.
- Wellbeing support: access to emotional support, counselling, legal and financial advice.
- Colleague networks to connect with like-minded people.
- Cycle to Work scheme: hire a bike and cycling equipment with tax and NI savings.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusion and Development
We are committed to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. Our colleagues may be entitled to enhanced discretionary leave for families, as well as support for carers. We provide resources to help understand and support roles and teamwork. Our internal networks seek to ensure true representation and remove barriers. We offer mentorship, training, and career progression opportunities, and celebrate diversity through initiatives and events.
Customer and Trading Manager - Convenience in Bramley employer: Sainsbury’s Group
As a Customer and Trading Manager at Sainsbury's, you will thrive in a dynamic and supportive environment that prioritises both customer satisfaction and employee wellbeing. With generous benefits including a discount card, annual bonuses, and extensive career development opportunities, Sainsbury's fosters a culture of inclusivity and growth, ensuring every team member can reach their full potential while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager - Convenience in Bramley
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Sainsbury’s Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Sainsbury’s Group!
We think you need these skills to ace Customer and Trading Manager - Convenience in Bramley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Sainsbury’s Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Sainsbury’s Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Sainsbury’s Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Sainsbury’s Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
