At a Glance
- Tasks: Lead a night team to ensure smooth store operations and excellent customer service.
- Company: Join Sainsbury's, a trusted retailer with a focus on inclusivity and employee wellbeing.
- Benefits: Enjoy competitive pay, discounts, bonuses, and extensive wellbeing support.
- Other info: Flexible night shifts with opportunities for career growth and development.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer experiences.
- Qualifications: Experience in team management and a passion for delivering outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Leading a team overnight to deliver all replenishment activities across the store while prioritising deliveries, organising the warehouse and replenishing shelves.
- Running a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
- Ensuring that standards are brilliant come morning so we’re ready to serve our customers.
- People management, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
Leadership and Management Philosophy
Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up change-makers. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors.
Qualifications
- Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Experience delivering and monitoring KPIs or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment.
- Operational leadership skills.
- Demonstrated success in meeting or exceeding KPIs.
- Has managed employee relations issues, including performance and absence management.
- Desirable: Has worked night shifts in a high-volume, operational environment.
An Inclusive Place to Work and Shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
If you would like to learn more about our commitment to inclusivity, please take a look. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
About Us
Sainsbury's company vision: Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us.
About the Team
We’re in the business of looking after our biggest asset: our people. That means making it our business to properly take care of the potential and wellbeing of our truly outstanding teams. Join us in HR, and we’ll make it yours too.
Night Shift Management
Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of their base salary. Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks.
- Annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4–7.5% of your pension contributions.
- Sainsbury's share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Cycle to Work scheme.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Customer and Trading Manager in Bolton employer: Sainsbury’s Group
Sainsbury's is an exceptional employer that prioritises the wellbeing and development of its colleagues, offering a supportive and inclusive work environment. With a strong focus on leadership and team empowerment, employees benefit from comprehensive training, generous discounts, and a range of wellbeing initiatives, making it a rewarding place to work, especially for those in the dynamic role of Customer and Trading Manager during night shifts. The company’s commitment to inclusivity and employee growth ensures that every team member can thrive and contribute to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager in Bolton
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Sainsbury’s Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Sainsbury’s Group!
We think you need these skills to ace Customer and Trading Manager in Bolton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Sainsbury’s Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Sainsbury’s Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Sainsbury’s Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Sainsbury’s Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
