Customer Assistant – Nights in Frome

Customer Assistant – Nights in Frome

Frome Full-Time 9.9 - 12.1 £ / hour (est.) No working from home possible
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At a Glance

  • Tasks: Prepare the store for customers by restocking shelves and maintaining a tidy workspace.
  • Company: Join Sainsbury’s, a community-focused retailer with over 150 years of service.
  • Benefits: Enjoy discounts, holiday entitlement, and enhanced family leave.
  • Other info: Opportunities for personal development and a commitment to inclusivity.
  • Why this job: Be part of a dynamic team that thrives on energy and collaboration during night shifts.
  • Qualifications: Must be 18+, energetic, and a committed team player.

The predicted salary is between 9.9 - 12.1 £ per hour.

Working in our stores, we’re proud that our stores have been at the heart of the communities they serve for over 150 years, united by a shared passion for food and putting customers first. As a Customer Assistant on nights, you’ll be the special ingredient that helps our stores run brilliantly by bringing energy to our fast-paced environment, thriving as part of a team and embracing our commitment to give our customers everything they come to Sainsbury’s for, day in day out.

Important checks before you apply:

  • You must have Right to Work eligibility in the UK.
  • The minimum application age for this role is 18, due to the working hours and type of goods (alcohol, etc.) that you may be required to handle.

What You’ll Be Doing:

  • Getting the store ready for the day ahead by filling shelves, working at a good steady pace throughout the night and being prepared to work with a variety of product types.
  • Keeping your workspace tidy for other colleagues and making sure our aisles are clean, presentable and ready for our customers the next day.
  • Collecting and moving stock safely from the warehouse to the shop floor, including heavy equipment and containers.
  • Working across different parts of the store, which could include chilled and frozen areas.
  • Using equipment, handsets and digital systems to complete your work accurately and safely.
  • Helping in other areas when needed, which could include picking online orders or serving customers at checkouts once you’re trained and confident.

What It Takes To Be Part Of Our Team:

  • Friendly and welcoming, with a genuine enthusiasm for delivering for customers.
  • Working nights takes energy, resilience and a hands-on approach, so you will be ready to work in a physically demanding role and able to adapt to the disruption that working overnight can have on well-being and sleep.
  • Committed team player who thrives in a fast-paced environment and is always willing to support colleagues and work together.
  • Flexibility and willingness to work across the store and take on new challenges.
  • Open to learning, developing and trying new things to improve our service.
  • Confident learning to use new digital tools and technology to do your job brilliantly.
  • Take pride and ownership in your work, including a good attention to detail, maintaining a clean and tidy workspace and always looking for ways to make our customer experience better.

Supporting you at work and beyond:

  • Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury’s every Friday and Saturday.
  • Holiday entitlement – based on the hours you work.
  • Enhanced Family Leave – Maternity, Paternity, Adoption and more.
  • Pension and life cover – we’ll match between 4-7.5% of your pension contributions and up to 6x life cover.
  • Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
  • Other Retail savings – discounts on eating out, holidays and at other retailers.
  • Physical wellbeing – cycle to work and bike rental schemes, reduced price gym access and Health/Dental cash plans.
  • Mental wellbeing – 24/7 access to our Employee Assistance Programme and Online wellbeing platform.
  • Financial support – interest‑free season ticket loans, Pay advance, affordable loans and savings directly from your pay and financial wellbeing resources.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for careers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please let us know, and we will endeavour to support you.

Customer Assistant – Nights in Frome employer: Sainsbury's Digital, Tech and Data

Sainsbury's is an excellent employer that prioritises teamwork and customer service in a dynamic retail environment. With comprehensive training and support, employees have ample opportunities for personal and professional growth while contributing to the community. The company's commitment to flexibility and a positive work culture makes it a rewarding place to build a career.

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Contact Details:

Sainsbury's Digital, Tech and Data Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Customer Assistant – Nights in Frome

Get to Know the Company Culture

Before jumping into applications, it’s super helpful to understand the vibe at Sainsbury's Digital, Tech and Data. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.

Join Customer Support Communities

Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sainsbury's Digital, Tech and Data before they even post them.

Attend Job Fairs or Networking Events

Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!

Show Off Your Skills with Customer Interactions

In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!

We think you need these skills to ace Customer Assistant – Nights in Frome

Problem-Solving Skills
Communication Skills
Adaptability
Attention to Detail
Time Management
Teamwork
Customer Service

Some tips for your application 🫡

Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.

Tailor Your Cover Letter to Sainsbury's Digital, Tech and Data:Your cover letter is your chance to shine! Tell us why you want to work at Sainsbury's Digital, Tech and Data specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!

Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!

Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sainsbury's Digital, Tech and Data!

How to prepare for a job interview at Sainsbury's Digital, Tech and Data

Show Off Your People Skills

In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!

Know the Tools of the Trade

Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!

Show Genuine Enthusiasm

As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!

Practice Common Scenarios

Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.