Customer and Trading Manager - Small Supermarket in Stevenage

What you’ll be doing:

• Working closely with a small team of managers to ensure the store runs smoothly every day.
• Taking responsibility for the daily running of the store, often being the only manager present with accountability for the full shop.
• Working alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is a significant part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
• Assisting other stores when necessary.

What makes a great customer & trading manager:

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides excellent customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues, or other similar employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.

Essential Criteria:

• A track record of delivering excellent customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills — taking responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs.
• Has managed employee relations issues, including performance and absence management.

Working for us has great rewards:

• Salary will be dependent upon your experience as well as the store size, complexity, and location.
• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury’s every Friday and Saturday.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Cycle to Work scheme – hire a new bike and cycling equipment while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

An inclusive place to work and shop:

• We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome.
• Colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers.
• We provide resources to help colleagues understand and support their role and their team effectively.
• Our internal colleague networks seek to ensure true representation for everyone.
• We offer a range of development opportunities, including mentorship, training, and career progression pathways.
• We celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.

Leading in our stores:

• Our management teams don’t just run stores - they’re the driving force behind our business.
• With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar for our customers.
• Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on changemakers.
• This is how we bring our purpose to life, one powerful action at a time.

Full time