Overview
As Online Manager, you will lead the online picking and delivery team to ensure a seamless shopping experience for both online and in-store customers. You’ll coach a large team of shoppers and drivers, align with store leadership, and drive safe, efficient operations in early morning shifts. You’ll shape how cross-functional groups deliver great service while upholding KPI targets. This role offers a hands-on leadership opportunity with significant impact on daily store performance and customer satisfaction.
Pay / Benefits
- Discount card – 10% off at Sainsbury’s, Argos, Tu and Habitat after four weeks
- 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on performance
- Free food and hot drinks for colleagues
- Generous holiday entitlement, maternity and paternity leave
- Pension– employer contribution match 4–7.5%
Responsibilities
- Plan and orchestrate the delivery of an online picking and delivery team to ensure in-store online service success
- Lead, coach, and engage a large team of shoppers and drivers for a seamless and safe shopping experience
- Collaborate with other managers to enhance overall store shopping experience
- Manage performance, capability, disciplinaries, scheduling and pay accuracy
- Operate early mornings (04:00–08:00) and ensure smooth daily operations
Key requirements
- Track record of delivering brilliant customer service and coaching others
- Experience leading a team in a fast-paced, customer-facing environment
- Operational leadership experience in the absence of more senior managers
- Proven success in meeting or exceeding KPIs (sales, availability, customer satisfaction, colleague engagement)
- Experience managing employee relations issues (performance, absence)
- customer-focused leadership
- coaching and development
- communication and collaboration
- performance management
- KPIs and metrics tracking
- scheduling and payroll accuracy
Customer and Trading Manager - Online in Portsmouth employer: Sainsbury's Bank
As a Programme Manager at our company, you'll be part of a dynamic and inclusive team dedicated to driving large-scale transformation initiatives within the logistics sector. We pride ourselves on fostering a supportive work culture that prioritises employee development, offers flexible working arrangements, and provides an extensive range of benefits including generous discounts, performance-related bonuses, and comprehensive healthcare options. Join us to not only advance your career but also contribute to meaningful projects that impact millions of customers every day.
