Overview
In this role you lead and coach a large online picking and delivery team to ensure a seamless shopping experience for online and in-store customers. You will be a visible, hands-on leader collaborating with store management to optimise the overall shopping experience. You drive performance, discipline, scheduling, and pay accuracy while building a motivated team in early-morning shifts. This position focuses on customer service, safe operations, and achieving KPIs in a fast-paced retail environment. You help shape a customer-centric, inclusive culture and tangible store performance.
Pay / Benefits
- Discount card – 10% (and 15% on Fri/Sat)
- Annual bonus scheme
- Free food and hot drinks for colleagues
- Generous holiday entitlement
- Pension – employer contributions match 4-7.5%
- Sainsbury’s share scheme
Responsibilities
- Plan and orchestrate the delivery and picking operations for online orders and in-store pickups
- Lead, coach, and manage a large team of shoppers and drivers to ensure a seamless and safe shopping experience
- Collaborate with other store managers to enhance the overall shopping experience and store performance
- Oversee performance management, disciplinary processes, scheduling, and payroll accuracy
- Lead operational activities during shifts in the absence of more senior management
- Ensure achievement of KPIs related to sales, availability, customer satisfaction, and colleague engagement
Key requirements
- Experience in line management within a fast-paced, operational environment
- Proven ability to deliver brilliant customer service and coach others to do so
- Operational leadership with responsibility for store operations in the absence of senior management
- Track record of meeting or exceeding KPIs
- Experience managing employee relations issues, including performance and absence management
- Leadership
- Coaching
- Communication
- People management
- Decision making
- Adaptability
Customer and Trading Manager - Online in Penrith employer: Sainsbury's Bank
As a Programme Manager at our company, you'll be part of a dynamic and inclusive team dedicated to driving large-scale transformation initiatives within the logistics sector. We pride ourselves on fostering a supportive work culture that prioritises employee development, offers flexible working arrangements, and provides an extensive range of benefits including generous discounts, performance-related bonuses, and comprehensive healthcare options. Join us to not only advance your career but also contribute to meaningful projects that impact millions of customers every day.
