Overview
In this role you will own the end-to-end customer experience across the store, from checkout to back-of-house operations. You will lead front-end checkout and, where relevant, petrol station activities while coaching and managing a high-performing team. Expect to drive KPIs, handle employee relations with fairness, and step in to run the store when needed. If you love shaping service culture and delivering for customers, this is your chance to make a real impact in a dynamic retail environment.
Pay / Benefits
- 10% discount on shopping after four weeks
- 15% discount on Fridays and Saturdays
- annual bonus scheme
- free food and hot drinks for colleagues
- generous holiday entitlement
- pension – employer match 4-7.5%
Responsibilities
- Oversee overall customer experience from checkout to back-of-house
- Manage front-end checkout operations to meet customer expectations
- Handle petrol station operations where applicable
- Lead people management including performance, disciplinaries, scheduling, and compensation accuracy
- Occasionally assume full store leadership to guide colleagues and deliver for customers
Key requirements
- Proven track record in delivering exceptional customer experiences and coaching teams
- Experience leading teams in fast-paced, customer-facing environments
- Leadership experience in high-volume, operational retail, food service, or hospitality
- Demonstrated success meeting diverse KPIs (sales, stock, customer satisfaction, engagement)
- Experience managing complex people matters including performance, absence, and employee relations cases
- customer-focused
- coaching and development
- high-performance leadership
- fairness and integrity in discipline
- problem-solving under pressure
- ambition and resilience
Customer Experience Manager in Nottingham employer: Sainsbury's Bank
As a Programme Manager at our company, you'll be part of a dynamic and inclusive team dedicated to driving large-scale transformation initiatives within the logistics sector. We pride ourselves on fostering a supportive work culture that prioritises employee development, offers flexible working arrangements, and provides an extensive range of benefits including generous discounts, performance-related bonuses, and comprehensive healthcare options. Join us to not only advance your career but also contribute to meaningful projects that impact millions of customers every day.
