Overview
In this role you ensure the store runs smoothly as the hands-on manager, often solo, while coaching a team to deliver excellent service. You own daily store operations, maintain safety and efficiency, and lead performance and scheduling. You collaborate with a network of nearby stores when needed and drive KPIs across sales, availability and colleague engagement. This is a hands-on leadership role that shapes customer experience and operational excellence in a fast-paced retail environment.
Pay / Benefits
- Discount card – 10% off at Sainsbury’s, Argos, Tu and Habitat, rising to 15% on Fridays and Saturdays
- Annual bonus scheme
- Free food and hot drinks for colleagues
- Generous holiday entitlement
- Pension – employer match 4-7.5%
- Sainsbury’s share scheme
Responsibilities
- Oversee day-to-day store operations and ensure smooth running
- Act as the primary manager in the absence of senior leadership
- Lead a team to serve customers efficiently and safely
- manage performance, capability, disciplinaries and scheduling/pay accuracy
- support cross-store collaboration when required
- drive store KPIs including sales, availability and customer satisfaction
- handle employee relations issues such as performance and absence management
Key requirements
- Track record of delivering excellent customer service and coaching others
- Experience leading a team in a fast-paced, customer-facing environment
- Operational leadership in the absence of senior managers
- Proven success meeting or exceeding KPIs
- Evidence of managing employee relations issues (performance/absence)
- leadership
- coaching
- communication
- KPI management
- scheduling and payroll accuracy
- operational execution
Customer and Trading Manager - Small Supermarket in Manchester employer: Sainsbury's Bank
As a Programme Manager at our company, you'll be part of a dynamic and inclusive team dedicated to driving large-scale transformation initiatives within the logistics sector. We pride ourselves on fostering a supportive work culture that prioritises employee development, offers flexible working arrangements, and provides an extensive range of benefits including generous discounts, performance-related bonuses, and comprehensive healthcare options. Join us to not only advance your career but also contribute to meaningful projects that impact millions of customers every day.
