Overview
In this role you lead daily store operations with a small management team, ensuring customers are served efficiently and safely. You own performance, people management, and scheduling, stepping up in the absence of more senior leaders. You’ll drive KPI outcomes and coach colleagues to deliver exceptional service, while supporting network-wide store collaboration. This is a hands-on leadership role with a clear impact on store performance and customer experience.
Pay / Benefits
- Discount card – 10% off at Sainsbury’s, Argos, Tu, Habitat after four weeks
- 15% discount at Sainsbury’s on Fridays and Saturdays
- Annual bonus scheme based on performance
- Free food and hot drinks for colleagues
- Generous holiday entitlement, maternity and paternity leave
- Pension – employer matching 4-7.5% of pension contributions? (as stated)
Responsibilities
- Run day-to-day store operations and maintain service standards
- Act as the primary manager when needed, ensuring accountability for the whole shop
- Lead a team to deliver efficient, safe customer service
- Manage performance, capability, and disciplinary processes
- Coordinate scheduling and pay accuracy
- Support cross-store collaboration when required
- Drive store KPIs related to sales, availability, customer satisfaction, and engagement
- Oversee store operations in the absence of more senior management
Key requirements
- Track record of delivering excellent customer service
- Experience leading a team in a fast-paced, customer-facing environment
- Operational leadership in the absence of senior managers
- Proven success in meeting or exceeding KPIs
- Experience managing employee relations issues (performance, absence)
- Customer-focused leadership
- Coaching and developing colleagues
- Motivation and team motivation
- KPI tracking and analysis
- Performance and absence management
- Scheduling and payroll accuracy
Customer and Trading Manager - Small Supermarket in London employer: Sainsbury's Bank
As a Programme Manager at our company, you'll be part of a dynamic and inclusive team dedicated to driving large-scale transformation initiatives within the logistics sector. We pride ourselves on fostering a supportive work culture that prioritises employee development, offers flexible working arrangements, and provides an extensive range of benefits including generous discounts, performance-related bonuses, and comprehensive healthcare options. Join us to not only advance your career but also contribute to meaningful projects that impact millions of customers every day.
