At a Glance
- Tasks: Lead a dynamic team to ensure a seamless online shopping experience.
- Company: Join Sainsbury’s, a leading retailer with a focus on customer satisfaction.
- Benefits: Enjoy discounts, free food, generous holidays, and a pension scheme.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real impact by coaching and leading a vibrant team.
- Qualifications: Experience in management and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Overview
In this role you lead the online picking and delivery team to ensure a seamless shopping experience for online and in-store customers.
You will be a visible, coaching leader for a large team of shoppers and drivers, coordinating with store managers to uphold service quality and safety.
You drive KPIs, manage performance and disciplinaries, and ensure accurate scheduling and pay.
The position involves early-morning shifts and hands-on operations to keep the online service running smoothly.
- Pay / Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks
- 15% discount at Sainsbury’s every Friday and Saturday
- annual bonus scheme
- free food and hot drinks for colleagues
- generous holiday entitlement, maternity and paternity leave
- pension – employer contributions match 4-7.5%
Responsibilities
- Plan and orchestrate the online picking and delivery operation
- Lead, coach and engage a large team of shoppers and drivers
- Collaborate with store management to optimize the overall shopping experience
- Manage performance, capability, disciplinaries, scheduling and pay
- Lead operations in the absence of more senior management
- Ensure compliance with safety standards and timely delivery against KPIs
- Key requirements
- Proven line management in a fast-paced, operational environment
- Strong customer service orientation with coaching ability
- Operational leadership experience including covering in absence of senior managers
- Track record of meeting or exceeding KPIs (sales, availability, customer satisfaction, engagement)
- Experience handling employee relations issues (performance, absence)
- leadership
- coaching
- communication
- KPI tracking and reporting
- team scheduling
- performance management
Customer and Trading Manager - Online in Hereford employer: Sainsbury's Bank
As a Programme Manager at our company, you'll be part of a dynamic and inclusive team dedicated to driving large-scale transformation initiatives within the logistics sector. We pride ourselves on fostering a supportive work culture that prioritises employee development, offers flexible working arrangements, and provides an extensive range of benefits including generous discounts, performance-related bonuses, and comprehensive healthcare options. Join us to not only advance your career but also contribute to meaningful projects that impact millions of customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager - Online in Hereford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sainsbury's Bank. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sainsbury's Bank before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer and Trading Manager - Online in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sainsbury's Bank:Your cover letter is your chance to shine! Tell us why you want to work at Sainsbury's Bank specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sainsbury's Bank!
How to prepare for a job interview at Sainsbury's Bank
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
