At a Glance
- Tasks: Lead a dynamic team, manage store operations, and ensure excellent customer service.
- Company: Join Sainsbury’s, a trusted retailer with a focus on people and community.
- Benefits: Enjoy discounts, bonuses, retirement plans, and wellness perks.
- Other info: Flexible hours and opportunities for personal growth in a supportive culture.
- Why this job: Be a role model in a vibrant environment and make a real impact.
- Qualifications: Inspiring leadership skills and a passion for customer service.
The predicted salary is between 27900 - 34100 £ per year.
As a Customer & Trading Manager you’ll oversee every aspect of the store –from opening and closing the store, cashing up, managing performance and schedule-planning, to making sure those essential products are there for our customers.
You’ll be there to lend a hand to your close-knit team when they need it – replenishing stock, taking deliveries, and serving on the checkouts – helping them to deliver a real ‘wow’ service to our customers.
Managing in a Sainsbury’s store calls for a brilliant role model.
Always ready to support, and, influence, you’ll be focused on creating and managing a diverse, motivated and energised team who love what they do.
You’ll coach colleagues to provide a brilliant service to our customers and together you’ll drive sales for your store.
A brilliant planner with strong prioritisation skills and excellent commercial acumen, you’ll have the flexibility to support different locations, at different times, when asked.
Retail experience isn’t essential, but the right person is - an inspiring manager who works at pace, a responsive listener and a great communicator who is keen to use new technology.
Our values make us different – there’s no uniform, because we want you to be you and there are lots of great benefits in helping us help everyone eat better, including: You'll receive a discount card after 12 weeks for you and a second user that gives you 15% off your Sainsbury’s shopping for five days every pay day and 10% off at Sainsbury’s, Argos, and Habitat throughout the year.
Annual bonus scheme where you are rewarded on your contribution to our success Retirement savings plan where we match your contributions up to 7.5%Discounted shares in our Sainsbury’s Sharesave scheme Our cycle to work scheme gives you the opportunity to hire a brand new bike and cycling equipment Special offers on gym memberships, restaurants, holidays, retail vouchers and more Click apply to start your Sainsbury’s journey.
Sainsbury’s company vision Our vision is to be the most trusted retailer, where people love to work and shop.
That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us.
If you would like to hear more about our vision and values, be sure to visit our corporate page.
We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury’s is truly a ‘Great Place to Work’.
We’re in the business of looking after our biggest asset.
Our people.
That means making it our business to properly take care of the potential and wellbeing of our truly outstanding teams.
Join us in HR, and we’ll make it yours too.
They bring the spark, the funny, the graft, the grit.
And they’re literally the most important asset we have.
So it’s in our interests to give the people at Sainsbury’s everything they need to feel valued, engaged and motivated, and truly able to shine.
That’s where our HR colleagues have a pivotal role to play.
From our ‘centre of excellence’ teams in Reward and Recruitment, through to our core teams in Change and Talent, they’re creating environments that allow our colleagues to thrive and we’re proud of their incredible ability to understand Sainsbury’s inside out.
- Full time
- Posting Date: 2026-08-04
Customer and Trading Manager employer: Sainsbury's Bank
As a Customer and Trading Manager at Sainsbury's, you'll be part of a dynamic team that prioritises exceptional customer service and operational excellence. Our inclusive work culture fosters personal growth through mentorship and training, while our comprehensive benefits package, including generous discounts and wellbeing support, ensures you feel valued and supported in your role. Join us in creating a seamless shopping experience for our customers, where your leadership can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Sainsbury's Bank, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Sainsbury's Bank!
We think you need these skills to ace Customer and Trading Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Sainsbury's Bank, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Sainsbury's Bank and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Sainsbury's Bank that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Sainsbury's Bank
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
