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- Tasks: Be a Christmas Champion, picking quality products and ensuring a joyful online shopping experience.
- Company: Join Sainsbury’s, a community-focused retailer with a festive spirit.
- Benefits: Enjoy discounts, free food, generous holidays, and a nightshift premium.
- Why this job: Experience the magic of Christmas while helping customers and building your skills.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
- Other info: Flexible shifts in a fast-paced environment with great career progression opportunities.
Working in our stores this Christmas
Could you be one of our Christmas champions this year? Whether you’re a Gravy Guardian or a Roastie Rockstar, pour your energy into this season and help us create the best Christmas possible for our customers.
Our stores are fast‑paced environments where no two days are ever the same, especially during the busiest and most magical time of the year. They are at the heart of the local community, providing outstanding value, quality and great service. As an Online Assistant, you’ll be one of our Christmas Champions that supports a joyful shopping experience for our online customers.
Eligibility
- You must be above the school‑leaver age in your country.
- If the shifts for this role cover hours earlier than 6 am or later than 11 pm, you must be at least 18 years old.
- You must have Right to Work eligibility in the UK.
What you’ll be doing
- Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery or providing brilliant substitutions where products are out of stock.
- Using a handset to plan your route around the store, noting what you need to select and how long you have to complete each task.
- Working behind the scenes to deal with customer queries, process orders and help load the vans for our Home Delivery Drivers.
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
- Building great knowledge about our products, services and promotions to provide recommendations.
- Working flexibly across the store as required.
What makes a great Sainsbury’s Colleague
- Happy with early morning starts (as most shifts start at 4 am) and working in a fast‑paced, physical and high‑energy environment.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoys using initiative to solve problems and taking responsibility for owning tasks.
- Ready to work flexibly and productively to a high standard across the store – fully trained in a variety of skills.
- Comfortable learning to use new digital tools and technology, and moving shopping containers up to 15 kg.
- Has great attention to detail, keeping the store clean and clutter‑free and always looking to create the best shopping experience for our customers.
Working for us has great rewards
- Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight and 5 am (where applicable).
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks – provided for colleagues in all our stores.
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
- Pension – we’ll match between 4–7.5% of your pension contributions.
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to our Employee Assistance Programme, which is a confidential service providing support and guidance on a wide range of issues.
Our Commitment to Equality and Inclusion
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers, and a range of development opportunities, including mentorship, training and career progression pathways. If you would like to learn more about our commitment to inclusivity, please take a look here (hyperlink removed for brevity).
All candidates will have the opportunity to be offered an interview through our online assessment, prioritising those who achieve the highest score and therefore most closely match the essential criteria for the role.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury’s values and what makes them tick. This will help you connect your own experiences to their mission and show that you're genuinely interested in being one of their Christmas Champions.
✨Tip Number 2
Practice your customer service skills! Since you'll be helping customers online, think about how you can make their shopping experience joyful. Prepare examples of how you've gone above and beyond for customers in the past – it’ll impress them during the interview!
✨Tip Number 3
Be ready for a fast-paced environment! During your interview, share your experiences working in busy settings. Highlight your ability to stay organised and focused, even when things get hectic – that’s exactly what they’re looking for in an Online Assistant.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest roles and updates. Don’t miss out on the chance to become a part of the Sainsbury’s family this Christmas!
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for the role shine through! We want to see that you're excited about being a Christmas Champion and helping create a joyful shopping experience for our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match what we're looking for. Mention any previous roles where you've worked in fast-paced environments or provided excellent customer service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the Online Assistant role.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Sainsbury's
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Online Assistant entails. Familiarise yourself with the tasks like picking products, handling customer queries, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Since this role is all about creating a joyful shopping experience, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your enthusiasm for helping customers.
✨Emphasise Your Flexibility
The job requires working flexible hours, often starting early in the morning. Be prepared to discuss your availability and willingness to adapt to different shifts. Highlight any previous experiences where you successfully managed changing schedules or worked in fast-paced environments.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about team dynamics, training opportunities, or how they celebrate successes during the busy Christmas season. It’s a great way to leave a positive impression!
