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- Tasks: As an Online Assistant, you'll pick and pack orders for delivery, ensuring a great shopping experience.
- Company: Join Sainsbury's, a community-focused retailer passionate about quality food and outstanding service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support while working flexibly.
- Why this job: Be part of a dynamic team, learn new skills, and make a positive impact on customers' lives.
- Qualifications: Must be above school-leaver age, eligible to work in the UK, and ready for early shifts.
- Other info: Apply quickly as vacancies may close fast; we value diversity and inclusivity.
1 day ago Be among the first 25 applicants
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Overview
Working in our stores: Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
Eligibility
- You must be above the school-leaver age in your country (School leaving age – GOV.UK)
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
- You must have Right to Work eligibility in the UK
What you’ll be doing
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps, or providing substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve customers brilliantly, supporting with any questions, and proactively offering help
- Build knowledge about our products, services and promotions to provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague
- Happy with early morning starts (many shifts start at 4am) and working in a fast-paced, physical environment, often on your own but also in a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high-energy environment, using initiative to solve problems and take ownership of tasks
- Able to work flexibly to a high standard across the store; fully trained in a variety of skills to learn and develop
- Comfortable learning to use new digital tools and technology and able to move shopping containers up to 15KG
- Great attention to detail, keeping the store clean and clutter-free, aiming to create the best shopping experience
Working for us has great rewards
We value our colleagues with market-leading benefits and training. Examples include:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and 15% off at Argos on pay days
- Free food and hot drinks provided for colleagues in all stores
- Generous holiday entitlement based on hours worked, plus maternity and paternity leave
- Pension – employer contributions matched between 4-7.5%
- Sainsbury’s share schemes – buy shares at discounted prices
- Shopping discounts on gym memberships, restaurants, holidays, vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme
Important notices
Please note that vacancies may close quickly, so we encourage candidates to apply at their earliest convenience. We are an inclusive employer and support a variety of leave for families and carers. We provide resources to help colleagues understand their role and team, and we promote diversity and inclusion through networks and initiatives. If you require reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Marketing and Sales
Industries
- Retail
Referrals increase your chances of interviewing at Sainsbury\’s.
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Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what they offer will not only help you in your role but also impress during any discussions with the hiring team.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment. Share examples from previous jobs or experiences where you've thrived under pressure, as this is crucial for the Online Assistant role.
✨Tip Number 3
Show your enthusiasm for customer service. Be prepared to discuss how you can create a joyful shopping experience for online customers, as this is a key part of the job.
✨Tip Number 4
Highlight your flexibility and willingness to learn new technologies. Since the role involves using digital tools, showcasing your adaptability will make you a strong candidate.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your skills, experiences, and any relevant qualifications. Emphasise your ability to work in fast-paced environments and your customer service skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experiences make you a great fit for the Online Assistant position at Sainsbury’s.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm for Customer Service
As an Online Assistant, your role revolves around providing a joyful shopping experience. Make sure to express your genuine enthusiasm for helping customers during the interview. Share examples of how you've gone above and beyond in previous roles to assist customers.
✨Demonstrate Flexibility and Adaptability
The job requires working in a fast-paced environment with varying tasks. Highlight your ability to adapt to changing situations and your willingness to take on different responsibilities. Discuss any experiences where you successfully managed multiple tasks or adjusted to new challenges.
✨Familiarise Yourself with Sainsbury’s Products
Knowledge about the products and services offered by Sainsbury’s can set you apart from other candidates. Before the interview, take some time to research their offerings and be prepared to discuss how you would recommend products to customers based on their needs.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios during the interview that reflect the day-to-day tasks of an Online Assistant. Practice responding to questions about how you would handle customer queries, manage order processing, or deal with stock shortages. This will demonstrate your problem-solving skills and readiness for the role.
