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- Tasks: Select quality products for online orders and assist with customer queries.
- Company: Join Sainsbury’s, a leading retailer known for quality and community focus.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team, learn new skills, and make customers happy.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
- Other info: Flexible shifts starting early; great for those who thrive in fast-paced environments.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Qualifications
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seek toensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Responsibilities
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
Eligibility:
- You must be above the school-leaver age in your country School leaving age – GOV.UK
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
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Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury’s product range and services. This knowledge will not only help you in the role but also impress during any discussions with us about your suitability for the position.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment by sharing relevant experiences. Whether it’s from previous jobs or volunteer work, showing that you thrive under pressure will make you stand out.
✨Tip Number 3
Be prepared to discuss your flexibility and willingness to learn new skills. Highlighting your adaptability can show us that you’re ready to take on various tasks and challenges within the store.
✨Tip Number 4
Showcase your customer service skills by providing examples of how you've helped customers in the past. We value colleagues who are friendly and proactive in assisting others, so make sure to highlight these traits.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of an Online Assistant. Emphasise your ability to work in a fast-paced environment, customer service experience, and any familiarity with digital tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Sainsbury’s values and how you can contribute to their mission of providing excellent customer service.
Highlight Flexibility and Teamwork: In your application, stress your willingness to work flexible hours and your ability to thrive both independently and as part of a team. Use examples from past experiences to illustrate these qualities.
Showcase Attention to Detail: Since the role requires great attention to detail, provide examples of how you've maintained high standards in previous jobs. This could include keeping areas clean and organised or ensuring accuracy in order processing.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for helping customers during the interview. This role requires a friendly and welcoming attitude, so share examples of how you've provided excellent customer service in the past.
✨Demonstrate Flexibility
Highlight your ability to work flexibly across different tasks and shifts. Mention any previous experiences where you adapted quickly to changing situations or took on various responsibilities.
✨Familiarise Yourself with Technology
Since the role involves using digital tools and technology, be prepared to discuss your comfort level with learning new systems. If you have experience with similar technology, be sure to mention it.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role. Prepare to discuss how you ensure accuracy in your work, whether it's selecting products or keeping the store clean and organised. Share specific examples that demonstrate your meticulousness.
