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- Tasks: Select quality products for online orders and assist with customer queries.
- Company: Join Sainsbury’s, a leading retailer known for quality and community focus.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team, learn new skills, and make customers happy.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
- Other info: Flexible shifts starting early; great for those who thrive in fast-paced environments.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Nightshift premium -in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight – 5am (where applicable).
- Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury’s stores here.
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Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury’s product range and services. This knowledge will not only help you in the role but also impress during any discussions with us about your suitability for the position.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment by sharing relevant experiences. Whether it’s from previous jobs or volunteer work, showing that you thrive under pressure will make you stand out.
✨Tip Number 3
Be prepared to discuss your flexibility in working hours. Since shifts start early, showing that you are ready and willing to adapt to these hours will be a big plus for us.
✨Tip Number 4
Highlight your customer service skills. We value colleagues who can provide excellent support and assistance, so share examples of how you've gone above and beyond for customers in the past.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Online Assistant role. Emphasise your ability to work in a fast-paced environment, customer service experience, and any familiarity with digital tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Sainsbury’s and how your values align with their commitment to inclusivity and customer service.
Highlight Flexibility and Teamwork: In your application, stress your willingness to work flexible hours and your ability to thrive both independently and as part of a team. Provide examples from past experiences where you demonstrated these qualities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Online Assistant position.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for helping customers during the interview. This role requires a friendly and welcoming attitude, so share examples of how you've gone above and beyond to assist customers in the past.
✨Demonstrate Flexibility
Highlight your ability to work flexibly across different tasks and shifts. Since the role involves early morning starts and a fast-paced environment, be prepared to discuss your experience in similar situations and how you adapt to changing demands.
✨Familiarise Yourself with Technology
Since you'll be using digital tools and technology for your tasks, mention any relevant experience you have with similar systems. If you’re comfortable learning new tech, make sure to convey that confidence during the interview.
✨Attention to Detail is Key
Discuss your attention to detail and how it contributes to creating a great shopping experience. Provide examples of how you've maintained cleanliness or organisation in previous roles, as this is crucial for the Online Assistant position.