Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Select quality products for online orders and assist with customer queries.
- Company: Join Sainsbury's, a leading retailer committed to helping everyone eat better.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team delivering joy to customers in a fast-paced environment.
- Qualifications: Must be 18+ for certain shifts and have Right to Work eligibility in the UK.
- Other info: Flexible working hours and opportunities for personal development await you!
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Qualifications
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Responsibilities
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
About the company
Shop online at Sainsbury\’s for groceries, clothing, homewares, electricals, financial services and more. Together we’re helping everyone eat better.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
#J-18808-Ljbffr
Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's product range and services. This knowledge will not only help you answer customer queries effectively but also enable you to make informed recommendations, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice using digital tools and technology that are commonly used in retail environments. Being comfortable with these tools will demonstrate your readiness to adapt and excel in the fast-paced setting of an Online Assistant.
✨Tip Number 3
Showcase your ability to work flexibly by highlighting any previous experience in fast-paced or physically demanding roles. This will reassure us that you can thrive in the dynamic environment of a Sainsbury's store.
✨Tip Number 4
Prepare to discuss your problem-solving skills during the interview. Think of examples where you've taken initiative to resolve issues, as this aligns perfectly with the responsibilities of an Online Assistant.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Online Assistant role. Emphasise your ability to work in a fast-paced environment, your attention to detail, and any customer service experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Sainsbury’s values and how they resonate with you, particularly around customer service and teamwork.
Highlight Flexibility and Initiative: In your application, stress your willingness to work flexible hours and your ability to take initiative. Provide examples from past experiences where you successfully adapted to changing situations or solved problems independently.
Showcase Digital Skills: Since the role involves using digital tools, mention any relevant technology skills you possess. If you have experience with similar systems or devices, be sure to include that in your application.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for helping customers during the interview. Sainsbury’s values friendly and welcoming colleagues, so share examples of how you've gone above and beyond to assist customers in the past.
✨Demonstrate Flexibility
Highlight your ability to work flexibly across different roles and tasks. Discuss any previous experiences where you adapted quickly to changing situations or took on various responsibilities in a fast-paced environment.
✨Familiarise Yourself with Technology
Since the role involves using digital tools and technology, be prepared to discuss your comfort level with learning new systems. Mention any relevant experience you have with technology, especially in a retail context.
✨Emphasise Attention to Detail
Sainsbury’s places great importance on maintaining a clean and clutter-free store. Be ready to provide examples of how you've demonstrated attention to detail in previous roles, particularly in ensuring a positive shopping experience for customers.
