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For Companies At a Glance
- Tasks: Select and prepare quality products for online customers, handle queries, and support delivery drivers.
- Company: Join Sainsbury’s, a leading retailer passionate about food and community service.
- Benefits: Enjoy discounts, free food, generous holidays, pension matching, and wellbeing support.
- Why this job: Be part of a dynamic team delivering joy to customers while developing new skills.
- Qualifications: Must be above school-leaver age, with Right to Work eligibility in the UK.
- Other info: Flexible shifts starting early; inclusive workplace with growth opportunities.
Overview
Working in our stores this Christmas: Could you be one of our Christmas champions this year? Whether you’re a Gravy Guardian, or a Roastie Rockstar, pour your energy into this season and help us create the best Christmas possible for our customers. Our stores are fast-paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be one of our Christmas Champions that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.
Eligibility:
- You must be above the school-leaver age in your country (School leaving age – GOV.UK)
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
What you’ll be doing
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps or providing substitutions when products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight – 5am (where applicable).
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Role details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Marketing and Sales
- Industries: Retail
Referrals increase your chances of interviewing at Sainsbury\’s by 2x
Poole, England, United Kingdom 3 days ago
#J-18808-Ljbffr
Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the range of items available will help you provide better recommendations and substitutions, which is key for an Online Assistant.
✨Tip Number 2
Practice using digital tools and technology. Since you'll be using a handset to plan your route and manage orders, being comfortable with tech will make you stand out as a candidate.
✨Tip Number 3
Show your enthusiasm for customer service. Highlight any previous experience where you've gone above and beyond to help customers, as this role requires a friendly and proactive approach.
✨Tip Number 4
Be prepared for the physical demands of the job. Mention your ability to handle tasks like moving shopping containers and working in a fast-paced environment, as this is crucial for success in the role.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Online Assistant role. Emphasise your ability to work in a fast-paced environment, attention to detail, and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled similar tasks in the past, such as dealing with customer queries or working flexibly.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the position, such as problem-solving, initiative, and the ability to learn new digital tools. Make sure to mention any experience with physical tasks or handling products.
Show Your Availability: Clearly state your availability for early morning shifts and flexibility in working hours. This shows that you understand the demands of the role and are ready to meet them.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for helping customers during the interview. Highlight any previous experiences where you provided excellent customer service, as this aligns perfectly with what the company values.
✨Demonstrate Flexibility
Be prepared to discuss your ability to work flexible hours and adapt to a fast-paced environment. Share examples of how you've successfully managed changing priorities or worked effectively both independently and as part of a team.
✨Familiarise Yourself with Technology
Since the role involves using digital tools and technology, it’s a good idea to mention any relevant experience you have with similar systems. If you’re comfortable with technology, let them know how quickly you can learn new tools.
✨Highlight Attention to Detail
Attention to detail is crucial in this role. Prepare to give examples of how you've maintained high standards in previous jobs, whether that’s keeping a workspace tidy or ensuring accuracy in order processing.
