Customer Service Advisor – Travel Money

Overview

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank. “Bank by name, Sainsbury’s by nature” is the promise line we stand firmly behind, making sure we follow through on this by always offering value, making it easy and being an ally for our customers. We’re proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve. Because we know it’s by working together, and by bringing new, diverse ideas that creates the best experience for our customers and colleagues. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.

Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our Winning Team – where you can really be the difference.

You’ll be the face of Travel Money for Sainsbury\’s Bank, and that means you’ll need to be confident at building up good relationships with our customers and giving them the friendly service that keeps them coming back to us.

You’ll focus on the important task of handling currency, so good attention to detail is essential. There’ll be a close-knit supportive team around you, but you’ll be running the bureau on your own most of the time, so you’ll need to be confident in making decisions too.

Ideally, you’ll have a background in finance or cash handling but if not, the great news is that previous experience isn’t essential, as we provide all the training you need. What’s important is that you love helping people, you have a good eye for detail and you’re comfortable working with large amounts of money and figures.

Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:

Responsibilities

• Handle currency and cash with strong attention to detail.
• Build and maintain relationships with customers, delivering friendly service.
• Work in an in-store Travel Money bureau, running the bureau largely on your own while collaborating with a nearby team.
• Make decisions confidently as required within the bureau environment.
• Provide accurate service and support to customers to ensure a positive experience.

Qualifications

• Background in finance or cash handling is preferred but not essential – training provided.
• Customer-focused with a good eye for detail.
• Comfortable working with large amounts of money and figures.

Benefits

• Discount card – after 4 weeks, 10% on most items in Sainsbury’s, Argos and Habitat. Discount increases to 15% every pay day for five days plus 15% at Argos on selected weekends during the year.
• Generous holiday entitlement – based on hours worked.
• Family leave – maternity and paternity leave.
• Pension – Sainsbury’s matches 4-7% of pension contributions.
• Sainsbury’s share schemes – save to buy shares at discounted prices, with options to buy shares each payday.
• Wellbeing support – including free access to Unmind and the Employee Assistance Programme for emotional support and guidance.
• Colleague networks – internal networks to support personal and professional development.
• Cycle to work scheme – bike and accessories with tax benefits.
• Shopping discounts – offers on gym memberships, restaurants, holidays, vouchers and more.

There’s also a range of shift patterns available, as long as you’re flexible to cover a mixture of early, late and weekend shifts.

Due to the nature of this role, any successful candidates will need to give permission for a DBS and credit check.

Employment details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Retail

Referrals increase your chances of interviewing at Sainsbury\’s by 2x.