Customer Service Advisor – Travel Money

Overview

Sainsbury\’s Newcastle Upon Tyne, England, United Kingdom. Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our Winning Team – where you can really be the difference. You’ll be the face of Travel Money for Sainsbury\’s Bank, building good relationships with customers and providing friendly service that keeps them coming back. Attention to detail is essential for handling currency. You’ll be running the bureau on your own most of the time, with a close-knit team around you and the ability to make decisions confidently. We’re proud to be an equal opportunities employer that champions a diverse and inclusive culture, reflecting the communities we serve. Training is provided if you don’t have a background in finance or cash handling, but you should love helping people, have a good eye for detail, and be comfortable working with large amounts of money and figures.

Responsibilities

• Handle currency and manage cash with a strong attention to detail.
• Build and maintain positive relationships with customers and provide friendly service.
• Operate the Travel Money bureau, often working independently, while collaborating with the team when needed.

Qualifications

• Background in finance or cash handling is ideal but not essential.
• Strong customer service focus with attention to detail.
• Comfortable working with large sums of money and figures.
• Willingness to undergo DBS and credit checks as required by the role.

Benefits

• Discount card – 10% on most items in Sainsbury’s, Argos and Habitat after 4 weeks; 15% in-store on payday for five days plus 15% at Argos on selected weekends.
• Generous holiday entitlement based on hours worked.
• Family leave – maternity and paternity leave.
• Pension – employer contribution match between 4-7%.
• Sainsbury’s share schemes – save to buy shares at discounted prices; option to buy shares with pay.
• Wellbeing support – Unmind app and Employee Assistance Programme for confidential emotional and practical support.
• Colleague networks – various networks to support inclusion and development.
• Cycle to work scheme – bike and accessories at tax/national insurance savings.
• Shopping discounts – gym memberships, restaurants, holidays, vouchers and more.

There are various shift patterns available, including early, late and weekend shifts to fit with the team. Due to the nature of the role, successful candidates will need to consent to a DBS and credit check.