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For Companies At a Glance
- Tasks: Lead the customer experience and manage store operations to ensure top-notch service.
- Company: Join a leading retailer committed to inclusivity and exceptional customer service.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in a dynamic environment where your leadership makes a real difference.
- Qualifications: Experience in fast-paced retail management and a passion for customer service.
- Other info: Great opportunities for career growth and personal development await you.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Leading in our stores: Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through the doors.
What you’ll be doing
- Taking responsibility for the overall customer experience across the store from the checkout to back of house, ensuring we deliver on our customer commitments
- Managing the front‑end checkout operation, ensuring all customers are served in line with expectations
- Managing operations in the petrol station where applicable
- People management: managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
- At times you may assume overall responsibility for running the store, making sure all colleagues are given direction and support to deliver for customers
What makes a great customer experience manager
- Previous line management responsibilities in a fast‑paced, operational environment
- Obsessed with customers and service, coaching a team to do the same
- Delivers KPIs or other performance indicators
- Can manage disciplinaries, performance issues or other employee relations issues
- Leads operations and comfortable doing this alone in the absence of more senior management
Essential criteria
- Track record of delivering exceptional customer experiences, coaching others to raise the bar
- Experience leading teams in a dynamic, customer‑facing environment – inspired others, drove high performance, created a culture where colleagues thrive
- Leadership experience in a high‑volume, fast‑paced operational setting (retail, food service or hospitality), overseeing daily operations, solving business problems, and keeping teams focused on delivering for customers
- Proven success in delivering against a wide range of KPIs – sales, stock availability, customer satisfaction, colleague engagement – making a measurable difference
- Experience managing complex people matters, including performance, absence, and formal employee relations cases with confidence and fairness
Working for us has great rewards
- Salary dependent upon experience, store size, complexity and location
- Annual bonus scheme based on company and individual performance
- Free food and hot drinks for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension – we’ll match 4–7.5% of your contributions
- Sainsbury’s share scheme – discounted investment rates
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Colleague networks – link with like‑minded people to help fulfil your potential
- Cycle to Work scheme – hire a new bike and cycling equipment, saving on tax and NI
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. To support this commitment, colleagues may be entitled to a range of enhanced discretionary leave for families, support for carers, and resources to help them understand and support their role and team effectively. Our internal colleague networks seek to ensure true representation for everyone, removing barriers where we can. We pride ourselves on development opportunities, mentorship, training and career progression pathways to help colleagues grow and succeed. We celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Customer Experience Manager employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Experience Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer experience roles and practice your answers. Think about how you've delivered exceptional service in the past and be ready to share those stories.
✨Tip Number 3
Show off your passion for customer service! During interviews, make sure to express how obsessed you are with creating great experiences. Share examples of how you've coached teams to raise the bar in customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on that chance!
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Show Your Passion for Customers: Make sure to highlight your obsession with customer service in your application. We want to see how you've gone above and beyond to create exceptional experiences for customers in your previous roles.
Demonstrate Leadership Skills: Since this role involves managing a team, share examples of how you've inspired and coached others. We love seeing candidates who can lead by example and foster a positive team culture.
Be Specific About Your Achievements: When discussing your past experiences, use specific metrics or KPIs to showcase your success. Whether it's sales figures or customer satisfaction scores, we want to know how you've made a measurable impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sainsbury's
✨Know Your Customer Experience
Make sure you can talk about your previous experiences in delivering exceptional customer service. Be ready to share specific examples of how you've coached your team to improve customer satisfaction and meet KPIs.
✨Showcase Your Leadership Skills
Prepare to discuss your line management experience, especially in fast-paced environments. Highlight instances where you've inspired your team, managed performance issues, or handled complex employee relations matters with confidence.
✨Understand the Operations
Familiarise yourself with the operational aspects of the role, including managing front-end checkout operations and petrol station management if applicable. Be prepared to discuss how you would ensure smooth daily operations and support your colleagues.
✨Emphasise Inclusivity and Team Culture
Demonstrate your commitment to creating an inclusive workplace. Share examples of how you've fostered a positive team culture and supported colleagues in achieving their potential, aligning with the company's values.
