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- Tasks: Lead a night team to manage store operations and ensure excellent customer service.
- Company: Join Sainsbury's, a leading retailer committed to inclusivity and employee growth.
- Benefits: Enjoy discounts, bonuses, free food, and wellness support while working flexible night shifts.
- Why this job: Be a changemaker in a dynamic environment, empowering your team and enhancing customer experiences.
- Qualifications: Experience in team leadership and customer service in fast-paced settings is essential.
- Other info: Full-time hours over 4 nights with a £4,500 night shift premium.
The predicted salary is between 30000 - 42000 £ per year.
What you’ll be doing:
- Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
- Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store.
- Making sure that standards are brilliant come morning so we’re ready to serve our customers.
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full‑time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (our nightshifts typically run from 22:00 until 08:00).
What makes a great nightshift manager:
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast‑paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast‑paced, customer‑facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
- Desirable -Has worked night shifts in a high‑volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out‑of‑hours trading.
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Customer and Trading Manager - Nightshift employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Nightshift
✨Tip Number 1
Familiarise yourself with the specific challenges of nightshift work. Understanding how to manage your energy levels and maintain a positive attitude during late hours can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in managing teams in fast-paced environments. Be ready to share specific examples of how you've motivated your team and handled performance issues effectively.
✨Tip Number 3
Demonstrate your understanding of KPIs and how you've successfully met or exceeded them in previous roles. This shows that you can drive performance and deliver results, which is crucial for this position.
✨Tip Number 4
Prepare to discuss your approach to creating an inclusive work environment. Share any initiatives you've led or participated in that promote diversity and support for your team members.
We think you need these skills to ace Customer and Trading Manager - Nightshift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Emphasise any previous roles where you led a team, especially in a fast-paced environment, and include specific examples of how you met or exceeded KPIs.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the nightshift role and explain why you're suited for it. Mention your adaptability to night shifts and your commitment to creating a safe and supportive environment for your team.
Showcase Leadership Skills: Provide examples of your leadership style and how you've motivated teams in the past. Discuss any experience you have with managing performance issues or conducting disciplinaries, as these are key aspects of the role.
Highlight Customer Service Experience: Since delivering brilliant customer service is crucial, include specific instances where you provided exceptional service or coached others to do the same. This will demonstrate your alignment with the company's values.
How to prepare for a job interview at Sainsbury's
✨Show Your Leadership Skills
As a Customer and Trading Manager, you'll be leading a team overnight. Be prepared to discuss your previous experiences in managing teams, how you motivated them, and any specific examples of how you handled performance issues or employee relations.
✨Demonstrate Resilience and Adaptability
Working night shifts can be challenging both physically and mentally. Share your experiences of working in similar environments and how you've adapted to the demands of night shifts while maintaining a positive atmosphere for your team.
✨Highlight Your Customer Service Expertise
Brilliant customer service is key in this role. Prepare to give examples of how you've delivered exceptional service in the past and how you've coached your team to do the same. This will show your commitment to customer satisfaction.
✨Discuss Your Operational Leadership Experience
You'll need to run store operations independently during the night shift. Be ready to talk about your experience in overseeing store operations, meeting KPIs, and ensuring safety standards are upheld, especially in the absence of senior management.
