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- Tasks: Deliver exceptional customer service and assist with product collections in-store.
- Company: Join Argos, a leading UK digital retailer known for convenience and value.
- Benefits: Enjoy discounts, free food, generous holiday entitlement, and wellbeing support.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
- Other info: Flexible part-time hours that fit around your schedule.
As one of the leading UK digital retailers, Argos provides our customers with outstanding convenience, choice and value across a vast range of products for the moments that matter. As a Customer Advisor working in one of our standalone stores, you’ll provide the very best shopping experience for our customers when they visit our stores to shop or collect their online orders.
You must be above the school-leaver age in your country and have Right to Work eligibility in the UK. Most roles are part-time working across a variety of shifts, including weekdays and weekends. Your hours will be scheduled to fit around your availability and may vary from week to week.
Responsibilities:
- Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
- Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
- Be present on the shop floor helping customers with questions and provide advice on a wide range of products – supporting in the stock room when the store is quiet
- Build great knowledge about our products, services and promotions to help provide recommendations
What makes a great Argos Colleague:
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Comfortable talking to customers about our financial services when buying certain products
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Always prepared to work flexibly and productively to a high standard across the store when needed – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Embraces using new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers
Benefits:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
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Customer Advisor - Argos employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Argos
✨Tip Number 1
Get to know Argos inside out! Familiarise yourself with their products, services, and promotions. This way, when you chat with customers, you’ll sound like a pro and really help them out.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable handling different customer scenarios. The more you practice, the more confident you'll be when it counts.
✨Tip Number 3
Be flexible and ready to adapt! Argos is all about teamwork and working in a fast-paced environment. Show that you can jump in wherever needed, whether it's on the shop floor or in the stock room.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there, making your job search a breeze.
We think you need these skills to ace Customer Advisor - Argos
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you genuinely enjoy helping people and creating great shopping experiences.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences. Mention any previous roles where you’ve provided excellent customer service or worked in a fast-paced environment, as this is key for us at Argos.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sainsbury's
✨Know Your Products
Before the interview, take some time to familiarise yourself with Argos' product range and services. Being able to discuss specific items or promotions will show your enthusiasm and readiness to help customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer, as this is key for a role at Argos.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice how you would assist a customer in-store or handle a payment issue. This will demonstrate your ability to think on your feet and provide great service.
✨Embrace Flexibility
Argos values flexibility, so be prepared to discuss your availability and willingness to work various shifts. Highlight any previous experience in fast-paced environments to show you can adapt quickly and efficiently.