At a Glance
- Tasks: Lead a dynamic team to ensure smooth store operations and exceptional customer service.
- Company: Join Sainsbury's, a leading supermarket with a focus on innovation and teamwork.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in management and a passion for delivering excellent customer service.
The predicted salary is between 25000 - 28000 £ per year.
Wakefield, West Yorkshire, United Kingdom
Job Info
- ID 400059988
- Job Category Retail management
- Posting Date 05/17/2026, 02:31 PM
- Locations Sainsbury's Supermarkets Ltd, Wakefield, West Yorkshire, WF4 1NG, GB
- Closing Date 06/06/2026, 07:00 AM
- Full Time or Part Time Full time
- Contract Type Permanent
- Advertised Salary From £31,700
- Early Shift - Start Time 06:00
- Early Shift - End Time 15:00
- Late Shift - Start Time 14:00
- Late Shift - End Time 23:00
Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Working closely with a small team of managers to make sure the store runs like clockwork every day.
- Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
- People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPI's or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Working for us has great rewards. Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury's share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Customer and Trading Manager - Convenience in Wakefield employer: Sainsbury
Sainsbury's Supermarkets Ltd is an exceptional employer, offering a dynamic work environment in Wakefield where management teams are empowered to lead and innovate. With a strong focus on employee growth, generous benefits including discounts, bonuses, and wellbeing support, Sainsbury's fosters a culture of collaboration and excellence, making it a rewarding place for those passionate about customer service and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager - Convenience in Wakefield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sainsbury's through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show your passion for retail! During the interview, share specific examples of how you've improved customer experiences or driven team performance in previous roles. This will demonstrate that you're not just looking for any job, but that you genuinely want to contribute to Sainsbury's success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Customer and Trading Manager - Convenience in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer and Trading Manager role. Highlight your previous line management experience and any achievements in customer service to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your leadership style aligns with our values. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements, especially those related to KPIs or customer satisfaction. Numbers speak volumes, so if you’ve improved sales or team performance, let us know!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Sainsbury
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product offerings, and any recent promotions. This shows your genuine interest in the role and helps you discuss how you can enhance customer experience and operational efficiency.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight specific situations where you motivated your team, resolved conflicts, or improved performance metrics. This will demonstrate your capability to manage operations effectively.
✨Understand KPIs and Performance Metrics
Brush up on key performance indicators relevant to retail management. Be ready to discuss how you’ve met or exceeded these in previous roles. This knowledge will help you articulate your impact on sales, customer satisfaction, and team engagement.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing a staffing issue. Practice your responses to show your problem-solving skills and ability to maintain high service standards under pressure.
