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- Tasks: Manage client relationships and ensure they achieve success with SailPoint's products.
- Company: Join SailPoint, a leader in identity security with a focus on customer success.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Make a real impact by helping clients succeed and grow their business.
- Qualifications: Strong communication skills and a passion for customer advocacy.
- Other info: Dynamic role with opportunities for growth and learning in a collaborative culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The SailPoint customer success team takes responsibility for our customer journey and value realised from our platform, striving for positive business results for our customers and continued loyalty for SailPoint. Due to continued growth in our business, we have a new opening for a Customer Success Manager (CSM) in the UK!
A CSM is responsible for overall client retention and advocacy, building and sustaining long-term business relationships between SailPoint and assigned client accounts. This role serves as an advisor and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services.
This role is all about ensuring tangible value realisation through verified outcome delivery, and is not a quota carrying sales position, representing a great opportunity for the right candidate to join our business and grow as a professional in line with our wider strategy.
Description:- Manage a successful business relationship between SailPoint and assigned client accounts; benchmarked on the achievement of a fixed number of Verified Outcomes and Retention.
- Compile clear, time-boxed plans/engagement models to ensure delivery of a successful identity security program over time.
- Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services.
- Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organisations and provide recommendations based on an in-depth understanding of how the SailPoint platform solves those problems.
- Interfacing with delivery partners on project statuses, compiling mutual plans in advancement.
- Provide strategic updates on clients’ performance to SailPoint Senior Management, plus additional functions.
- Identify new opportunities for expanding SailPoint product/service usage to maximise client success and SailPoint revenue growth.
- Ensure customer renewal and retention for SailPoint.
- Cultivate additional SailPoint Advocates within assigned customer base.
- Bachelor’s degree or equivalent work experience.
- Strong customer facing skills, with a highly professional demeanour.
- Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organisational and technical challenges.
- Ability to communicate technical details to a non-technical audience.
- Ability to set and communicate expectations, skill in mediation.
- Must be highly organised and able to define structure with multiple stakeholders.
- Ability to build lasting relationships based on trust.
- Takes ownership of challenges, aligning with necessary subject-matter expertise to mitigate.
- Self-motivated, strong work ethic, creative, customer-centric personality.
- Any experience in outcome/requirements formulation, or project management/delivery planning.
- Within the first 30 days: Learn about the company’s history, mission and core values; learn the SailPoint pitch; introduce yourself to key stakeholders; meet your onboarding buddy and set up regular meetings & 1:1s with your manager; familiarise yourself with the tools provided.
- 60 days: Complete revenue org onboarding enablement, role specific enablement, SailPoint certifications, and all assigned compliance/security tasks; shadow CSMs on customer meetings; review your assigned customer portfolio; conduct introduction sessions & schedule regular meetings with your customer base.
- 90 days: Accurately forecast renewals, identify & mitigate risk, and work with Renewals Managers, AEs and Partners to close renewals on time; uncover opportunities for upsell/cross-sell based on customer utilisation and expanded use cases; build customer champions through the SailPoint Admirals Program, case studies, and customer speaking opportunities for user groups; stay up to date on new information distributed to the team, product roadmaps, thought leadership and industry trends; actively seek and incorporate feedback from peers, mentors and management.
Travel: Estimated from 10% to 25%.
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Customer Success Manager in London employer: SailPoint
Contact Detail:
SailPoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Get to know the company inside out! Research SailPoint's mission, values, and recent news. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to customer success. Think about how you can demonstrate your consulting skills and ability to build lasting relationships.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the SailPoint family.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through! We want to see how much you care about helping clients achieve their goals using our platform.
Tailor Your Experience: Make sure to highlight relevant experiences that align with the role. We love seeing how your past roles have prepared you to build strong relationships and deliver value to clients.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to the Customer Success Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at SailPoint
✨Know Your Stuff
Before the interview, dive deep into SailPoint’s products and services. Understand how they help clients achieve success and be ready to discuss specific features that align with customer needs. This shows you’re not just interested in the role but also genuinely invested in the company’s mission.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use their names, listen actively, and engage in conversation. Share relevant experiences that highlight your ability to foster long-term relationships, as this is key for a Customer Success Manager.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Be ready to discuss how you’ve provided strategic insights or solutions to clients’ problems. This will demonstrate your consulting skills and ability to add value to SailPoint’s customers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, client success stories, or how SailPoint measures success. This not only shows your interest but also gives you valuable insights into the company culture and expectations.