Manager, Customer SuccessSailPoint is the leading, AI-driven security platform providing the autonomous governance that best solves the needs for the modern enterprise.
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By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time.
Delivered at the scale our enterprise customer's demand.We are proud of our team and the culture we have built which has led to our employees voting us “best places to work” – 15 years in a row.The RoleThe SailPoint Customer Success team champions helping our customers get maximum value out of their Identity Security investments.
We ensure our customers achieve rapid time-to-value, helping our business secure long-term loyalty and maximize lifetime valueAs the Manager, Customer Success, you will lead, scale, and inspire a regional team of Customer Success Managers (CSMs).
You are directly accountable for regional customer retention, satisfaction, and the operational excellence of your team.
This role is a critical link between SailPoint’s cross-functional departments, ensuring our team is equipped to drive program progression, secure verified customer outcomes, and optimize health metrics.
This is a high-impact leadership role focused entirely on value delivery and KPI attainment, and is not a quota-carrying sales position.To excel, the position requires a person:Who is an empathetic, inspiring leader and coach who is committed to helping Customer Success Managers grow, succeed, and maintain high morale and camaraderieWho can think critically and strategically, shifting conversations from reactive issue resolution to proactive problem-solving and business outcome delivery through technologyWho will build lasting, trust-based relationships both externally with key customer advocates and internally with cross-functional SailPoint teamsWho demonstrates outstanding communication skills and executive presence, with the ability to foster strong credibility with both highly technical audiences and business executivesWho is exceptionally organized and capable of prioritizing and managing a number of complex regional tasks and strategic portfolios concurrentlyResponsibilities:Drive regional Gross Retention Rate (GRR) and Net Retention Rate (NRR) by ensuring your team systematically delivers and verifies business outcomes for our customersCoach, mentor, and upskill regional CSMs to achieve 100% target attainment across key performance metrics, managing regional capacity, onboarding, and talent retentionServe as the regional escalation point, partnering with CSMs to architect action plans for at-risk accounts, ensuring swift path-to-resolution on critical field issuesOwn regional reporting and forecasting accuracy for
Manager, Customer Success Management in Kennington employer: SailPoint Technologies
SailPoint is an exceptional employer, offering a unique opportunity to be at the forefront of AI-driven identity security in the UK market. With a strong focus on innovation and collaboration, employees are empowered to grow as technical leaders while enjoying a supportive work culture that values diversity and inclusion. The company provides extensive training and development opportunities, ensuring that team members can influence the future of technology while working alongside some of the brightest minds in the industry.
