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- Tasks: Build strong relationships with clients and ensure they get the most out of our products.
- Company: Join SailPoint, a leader in identity security, with a vibrant team culture.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: Strong communication skills and a passion for customer success are essential.
- Other info: Dynamic role with opportunities for mentorship and career advancement.
The predicted salary is between 28800 - 48000 £ per year.
The SailPoint customer success team takes responsibility for our customer journey and value realised from our platform, striving for positive business results for our customers and continued loyalty for SailPoint. Due to continued growth in our business, we have a new opening for a Customer Success Manager (CSM) in the UK!
A CSM is responsible for overall client retention and advocacy, building and sustaining long-term business relationships between SailPoint and assigned client accounts. This role serves as an advisor and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services. This role is all about ensuring tangible value realisation through verified outcome delivery, and is not a quota carrying sales position.
Description:- Manage a successful business relationship between SailPoint and assigned client accounts; benchmarked on the achievement of a fixed number of Verified Outcomes and Retention
- Compile clear, time-boxed plans/engagement models to ensure delivery of a successful identity security program over time
- Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services
- Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organisations and provide recommendations based on an in-depth understanding of how the SailPoint platform solves those problems
- Interfacing with delivery partners on project statuses, compiling mutual plans in advancement
- Provide strategic updates on clients’ performance to SailPoint Senior Management, plus additional functions
- Identify new opportunities for expanding SailPoint product/service usage to maximise client success and SailPoint revenue growth
- Ensure customer renewal and retention for SailPoint
- Cultivate additional SailPoint Advocates within assigned customer base
- Bachelor’s degree or equivalent work experience
- Strong customer facing skills, with a highly professional demeanour
- Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organisational and technical challenges
- Ability to communicate technical details to a non-technical audience
- Ability to set and communicate expectations, skill in mediation
- Must be highly organised and able to define structure with multiple stakeholders
- Ability to build lasting relationships based on trust
- Takes ownership of challenges, aligning with necessary subject-matter expertise to mitigate
- Self-motivated, strong work ethic, creative, customer-centric personality
- Advantage: Any experience in outcome/requirements formulation, or project management/delivery planning
- Within the first 30 days: Learn about the company’s history, mission and core values; Learn the SailPoint pitch; Introduce yourself to key stakeholders; Meet your onboarding buddy and set up regular meetings & 1:1s with your manager; Familiarize yourself with the tools provided.
- 60 days: Complete revenue org onboarding enablement, role specific enablement, SailPoint certifications, and all assigned compliance/security tasks; Shadow CSMs on customer meetings; Review your assigned customer portfolio; Conduct introduction sessions & schedule regular meetings with your customer base.
- 90 days: Accurately forecast renewals, identify & mitigate risk, and work with Renewals Managers, AEs and Partners to close renewals on time; Uncover opportunities for upsell/cross-sell based on customer utilisation and expanded use cases; Build customer champions through the SailPoint Admirals Program; Stay up to date on new information distributed to the team; Actively seek and incorporate feedback from peers, mentors and management.
Travel: Estimated from 10% to 25%
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Customer Success Manager employer: SailPoint Technologies Holdings, Inc.
Contact Detail:
SailPoint Technologies Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SailPoint on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding SailPoint’s products inside out. Show us how you can help clients achieve success with our solutions. The more you know, the more confident you'll be!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built relationships and solved problems in past roles. We love hearing about real experiences that showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience and skills that align with what we’re looking for, like strong customer-facing skills and consulting abilities.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve helped clients achieve success in previous roles. We love seeing tangible results, so include metrics or outcomes where possible!
Be Authentic: Let your personality shine through in your application. We value a customer-centric approach, so don’t hesitate to express your passion for helping clients and building lasting relationships.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at SailPoint Technologies Holdings, Inc.
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand how to build and maintain long-term relationships with clients, as well as the importance of verified outcomes. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Consulting Skills
Prepare examples from your past experiences where you've successfully advised clients or stakeholders. Highlight your ability to analyse information and provide strategic insights. This will show that you can effectively communicate technical details to a non-technical audience, which is crucial for this position.
✨Familiarise Yourself with SailPoint's Offerings
Take the time to learn about SailPoint’s products and services, especially how they relate to identity management and compliance. Being able to discuss these in detail during your interview will demonstrate your genuine interest in the company and its mission.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask your interviewers about the company culture, team dynamics, and expectations for the Customer Success Manager role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.