At a Glance
- Tasks: Lead premium guest experiences at thrilling SailGP events and ensure flawless operations.
- Company: Join SailGP, the world’s most exciting on-water racing championship.
- Benefits: Hybrid working model, travel opportunities, and a vibrant team culture.
- Other info: Diverse and inclusive workplace with a focus on personal growth.
- Why this job: Be part of high-speed action and create unforgettable moments for guests.
- Qualifications: Experience in live event operations and strong project management skills.
The predicted salary is between 40000 - 50000 £ per year.
About: SailGP is the world’s most exciting racing on-water. The annual, global championship features national teams battling in short, intense races at iconic stadium-style venues across the globe. The high-tech, high-speed action features sailing's best athletes racing in identical hydrofoiling F50 catamarans, flying at speeds approaching 100 km/h who compete for the sport's top prize money, with US$4.3 million at stake over the season. SailGP is a global organisation with defined values that shape the culture of its diverse team: deliver quality, break boundaries, make an impact, stand together and strike a balance.
Summary: The Hospitality Operations Lead is responsible for delivering world-class premium guest experiences at SailGP events by flawlessly executing strategic and operational plans. Focusing on our high-end Vela premium experience product, you will collaborate closely with the Experience Team to oversee this premium hospitality space across our events in the calendar. Serving as the primary onsite operational lead during event build and live days, you will coordinate seamlessly with Infrastructure, Experience and Operations teams to ensure that design, logistics and delivery meet SailGP's elite standards.
Strategic Execution: Work closely with the Experience Team to implement and execute short, medium and long-term strategic visions for premium guest journeys and hospitality spaces for the Vela product.
Vela Product Operational Management: Partner with the Premium Experience Lead and the Director of Experience to design and deliver comprehensive operational plans aligned with the strategic vision for the Vela premium product and related guest groups.
Infrastructure Collaboration: Coordinate with the Infrastructure Manager on the design of all premium and Vela spaces, ensuring that operational needs, luxury standards and guest flow are fully integrated into the builds.
Cross-Functional Communication: Take ownership of sharing and communicating all operational planning with the wider SailGP Operations and Experiences teams to ensure seamless alignment.
Onsite Leadership: Act as the primary, high-visibility onsite operational point of contact for all premium Vela hospitality spaces during event build-up, live race days and pack down days.
Key Expectations:
- Promotes SailGP Values and contributes to a positive culture
- Fosters a work environment where diversity is valued, respected, and celebrated through inclusive leadership
- Develop creative solutions that allow for quality work to be delivered
- Drive collaboration and teamwork within their team and amongst wider department recognising their personal impact and utilising this effectively
- Promote working practices that enable a healthy work-life balance within the team and celebrate wellbeing
- Supports and displays out of the box thinking guiding this to align with SailGP's strategic objectives
- Support teams with developmental goals and growth plans utilising a coaching mindset to enable and empower
- Seizes opportunities to impact Better Sport, Better Planet
- Strives for the commercial sustainability of SailGP considering this at all parts of budget management
- Effectively presents with impact
About You:
- Experience in live event operations, preferably in VIP or premium guest services
- Strong project and time management skills with the ability to deliver complex plans
- Excellent communication and stakeholder coordination across multiple teams
- Proven ability to lead onsite operations during event build and live execution
- Understanding of event infrastructure and space planning
- Ability to problem solve and make decisions under pressure
- High attention to detail and commitment to delivering exceptional guest experiences
- Comfortable working in fast paced, high pressure environments
- Familiarity with guest journey mapping and hospitality best practices is a plus
Location: SailGP HQ in London, United Kingdom. Hybrid working model with a minimum of 3 days per week in the London Office. This role will have regular event travel.
SailGP is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity and inclusion.
Hospitality Operations Lead in London employer: SailGP
SailGP is an exceptional employer that champions a vibrant and inclusive work culture, where diversity is celebrated and personal growth is encouraged. As the Hospitality Operations Lead, you will play a pivotal role in delivering premium guest experiences at thrilling global events, all while benefiting from a hybrid working model and opportunities for professional development. Join a team that values quality, innovation, and collaboration, making a meaningful impact in the world of sports and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Operations Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality and events industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up prepared! When you land an interview, make sure you know SailGP’s values and how they align with your own experiences. Bring examples of how you've delivered exceptional guest experiences or led teams in high-pressure situations. This will show you’re the perfect fit for the Hospitality Operations Lead role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, send a quick thank-you note. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great way to reinforce your interest in delivering world-class experiences.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you’re genuinely interested in being part of the SailGP team. Plus, it gives us a chance to see your application in the best light possible!
We think you need these skills to ace Hospitality Operations Lead in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your enthusiasm for delivering top-notch guest experiences shine through. We want to see how much you care about creating memorable moments for our guests at SailGP events!
Tailor Your Experience:Make sure to highlight your relevant experience in live event operations and VIP services. We’re looking for specific examples that demonstrate your ability to manage complex plans and lead onsite operations effectively.
Communicate Clearly:Your written application should reflect your excellent communication skills. Be clear and concise, and don’t forget to showcase your ability to coordinate with multiple teams – it’s a big part of the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at SailGP!
How to prepare for a job interview at SailGP
✨Know the SailGP Values
Before your interview, take some time to familiarise yourself with SailGP's core values: deliver quality, break boundaries, make an impact, stand together, and strike a balance. Be ready to discuss how your personal values align with theirs and provide examples of how you've embodied these principles in your previous roles.
✨Showcase Your Event Experience
Prepare specific examples from your past experiences in live event operations, especially in VIP or premium guest services. Highlight your project management skills and how you've successfully delivered complex plans under pressure. This will demonstrate your capability to handle the fast-paced environment at SailGP.
✨Emphasise Communication Skills
Since this role requires excellent communication and stakeholder coordination, think of instances where you effectively communicated across multiple teams. Be ready to explain how you ensured seamless alignment during past events, as this will show your ability to lead onsite operations.
✨Demonstrate Problem-Solving Abilities
During the interview, be prepared to discuss challenges you've faced in event operations and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your decision-making skills and your ability to thrive under pressure, which is crucial for the Hospitality Operations Lead role.
