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- Tasks: Lead ticketing operations for thrilling SailGP events across EMEA and support global teams.
- Company: Join SailGP, a fast-growing sports league focused on innovation and sustainability.
- Benefits: Competitive salary, dynamic work environment, and opportunities for travel and growth.
- Why this job: Be part of an adrenaline-fueled team making waves in the world of sports and entertainment.
- Qualifications: Experience in ticketing for large-scale events and strong communication skills.
- Other info: Embrace diversity and inclusivity while shaping the future of sports.
The predicted salary is between 36000 - 60000 £ per year.
About SailGP
The Rolex SailGP Championship is the most exciting racing on water, where anything can happen in short, adrenaline-fueled battles between national teams at iconic stadium destinations worldwide. Top athletes fly in identical high-tech F50 catamarans faster than the wind, at speeds approaching 60 mph.
Founded in 2018, SailGP is one of the world’s fastest-growing sports and entertainment properties, now in its fifth season.
SailGP also races for a better future, championing a world powered by nature. In 2020, SailGP set a new standard as the first climate positive sports and entertainment property and began delivering actions and innovations that advance the global adoption of clean energy. Underpinning the organization’s purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender equity and inclusivity.
SailGP is a global organisation with defined values that shape the culture of its team – deliver quality, break boundaries, make an impact, stand together and strike a balance.
Role Summary
SailGP is welcoming tens of thousands of fans to races throughout the 2025 and 2026 Season, with millions more set to watch racing from home. SailGP events are delivered in a mix of repeat and new venues. SailGP is delivering a standardised approach to processes and products, but each Race Stadium and local fanbase is truly unique.
SailGP is searching for a Ticketing Manager to deliver the ticketing operations at SailGP events, taking the lead on events in EMEA (6 events) and supporting the global ticketing team as required across APAC and the Americas regions.
You will work closely with the rest of the Global team to ensure Ticketing activity is prepared, built, optimised and reported on, to ensure a smooth pre-during-post event operation.
You will be working with internal departments, outside vendors, partners, and local teams to coordinate, plan, build and deliver these events.
As SailGP grows season to season, the opportunities to reshape processes, work on new products and enhance our offering will increase, and you’ll have the brief and remit to implement recommendations and changes.
Key Responsibilities
- Work across the full event build process on our suppliers\\\’ ticketing platform (one global platform for all events), including set up, seat configurations (mix of allocated vs not), inventory management, discount codes, tracking and reporting. You will lead this for EMEA, and support where necessary for APAC and the Americas.
- Own the content on SailGP’s ticketing site, liaising with internal teams for imagery, content, tracking requirements and recommending an optimised customer journey.
- Oversee the ticketing content on SailGP’s event pages on the SailGP website, working with internal teams to ensure content and imagery are optimised and aligned to SailGP guidelines.
- Support the Customer Service manager across key queries being raised and take the lead on managing communications back to customers during event times when the APAC & Americas teams are offline.
- Support the management of access control planning & delivery across events.
- Work with the ticketing platform and SailGP operations team to plan ticketing staffing for the event
- Act as the ticketing point of contact during your events
- Assist the Finance department in the reconciliation of all ticket revenues
- Brief all onsite staff as it relates to ticketing
- Set up of box office equipment onsite, including, but not limited to, Scanners, PD Tablets, etc.
- Own onsite administrative tasks, including, but not limited to, ordering wristbands, tokens, event ingress, etc.
- Work with the other Ticketing Manager, Customer Service Manager and Head of Ticketing to ensure lessons are shared and implemented across all events for continuous improvement.
- Work with the BWA (Adrenaline Yachts), local host venues, SailGP teams, SailGP partners to understand ticket and inventory requirements
Key Expectations
- Role models SailGP values and pioneers a positive culture
- Leads by example and demonstrates their commitment to diversity and inclusion through their words and actions
- Challenges the status quo, embracing a mindset of continuous improvement and evolution, and propagating this with their teams
- Encourage and empower the delivery of work that will leave an impact on SailGP and align with Better Sport, Better Planet
- Embraces the power of feedback, recognising its importance in building high-performing teams and evolution for SailGP
About you
- Technical ticketing experience, including working for large-scale sports events and/or entertainment industries with a focus on operational planning and delivery.
- Able to outline a plan for on sale, ensuring key stakeholders are clear on the process and requirements.
- Ticketing platform knowledge to recommend and deliver events in each geo based on SailGP requirements
- A customer champion, with a desire to understand fan behaviours, matched to your knowledge of ticketing and market trends
- Flexibility to move with changing requirements as each event evolves
- Clear and confident communicator with the ability to manage stakeholders at all levels
- Attention to detail – from ensuring consistency of copy and pricing across touchpoints to delivering accurate reports and recommendations
- Experience of sales processes and inventory management across multiple venues and events
- Experience with temporary events in non-permanent venues
- Demonstrable reporting and analytical skills to drive recommendations for improvement
- Experience with the latest ticketing technologies, including managing hold, inventory management and reconciliation processes.
- Excellent communication, interpersonal and negotiation skills, the ability to influence others and manage relationships
- Ability to build strong relationships with local vendors, suppliers, and contractors
Location
UK-based, with a preference for London-based, with event travel as required. Expected a minimum of 3 days a week in the London office and race locations around key ticketing milestones.
SailGP is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity and inclusion.
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Global Ticketing Manager - EMEA employer: SailGP
Contact Detail:
SailGP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Ticketing Manager - EMEA
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SailGP and its values. Understand their mission around sustainability and inclusivity, and think about how your skills align with their goals. Show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Global Ticketing Manager position.
We think you need these skills to ace Global Ticketing Manager - EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Global Ticketing Manager role. Highlight your relevant experience in ticketing operations and any large-scale events you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about SailGP and how you can contribute to our mission. Be sure to mention any specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills: As a Ticketing Manager, clear communication is key. In your application, demonstrate your ability to communicate effectively with various stakeholders. Whether it's through your CV or cover letter, let us see your confident and clear writing style!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're serious about joining the SailGP team!
How to prepare for a job interview at SailGP
✨Know Your Ticketing Tech
Familiarise yourself with the latest ticketing technologies and platforms. Be ready to discuss your experience with operational planning and delivery in large-scale events, as this will show you understand the technical side of the role.
✨Showcase Your Customer Focus
Demonstrate your passion for customer service by sharing examples of how you've championed fan behaviours in previous roles. Highlight any strategies you've implemented to enhance the customer journey, as this aligns perfectly with SailGP's values.
✨Prepare for Stakeholder Management
Think about how you've managed relationships with various stakeholders in past positions. Be prepared to discuss specific instances where your clear communication and negotiation skills made a difference, especially in high-pressure situations.
✨Embrace Continuous Improvement
SailGP values innovation and evolution, so come armed with ideas on how to improve ticketing processes. Share examples of how you've challenged the status quo in your previous roles and be ready to discuss how you can bring that mindset to SailGP.
