At a Glance
- Tasks: Support TikTok Shop sellers and drive their growth through tailored solutions.
- Company: Join a dynamic team focused on e-commerce success.
- Benefits: Remote work, flexible hours, and opportunities for professional development.
- Other info: Fast-paced environment with plenty of room for personal and career growth.
- Why this job: Make a real impact by helping sellers thrive in the TikTok ecosystem.
- Qualifications: Experience in account management or business development, especially in e-commerce.
The predicted salary is between 30000 - 40000 £ per year.
Contract Time: 6-12 months
Working location: Remote
What we're looking for:
- At least 1 year of experience working with a TikTok Shop agency or supporting TikTok Shop sellers.
- At least 1 year of experience in Business Development, Sales or Account Management, ideally within e-commerce.
- Strong understanding of the TikTok Shop ecosystem and seller growth strategies.
- Excellent written and spoken English.
- Strong communication and relationship management skills, with the ability to understand seller needs and provide tailored solutions.
- Comfortable working in a fast-paced, dynamic environment.
- Data-driven mindset with the ability to analyse performance metrics and identify growth opportunities.
Job Description:
- Take full ownership of incubating high-potential KA & SMB sellers by identifying their growth paths and supporting them in achieving key business milestones.
- Deliver tailored solutions through a combination of 1:1 high-touch seller diagnosis (to uncover pain points and growth opportunities) and scalable horizontal enablement programs.
- Lead and execute one incubation program end-to-end—covering proposal development, planning, execution, performance tracking, and impact evaluation with support from strategy ie. Online matchmaking events, live webinars etc.
- Collaborate cross-functionally with category, operations, and product teams to unlock growth levers and ensure seller success based on their industry growth path.
- Monitor key performance metrics and provide actionable insights to improve seller performance and program effectiveness.
CUSTOMER ACCOUNT MANAGER - IMMEDIATE START in England employer: Sailglobal
As a Customer Account Manager at our innovative remote company, you'll thrive in a dynamic work culture that prioritises collaboration and personal growth. We offer tailored training programs and opportunities for professional development, ensuring you can excel in your role while making a meaningful impact on TikTok Shop sellers' success. Join us to be part of a forward-thinking team that values your contributions and fosters a supportive environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER ACCOUNT MANAGER - IMMEDIATE START in England
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Sailglobal is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Sailglobal and demonstrate your commitment to the field.
We think you need these skills to ace CUSTOMER ACCOUNT MANAGER - IMMEDIATE START in England
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like CUSTOMER ACCOUNT MANAGER - IMMEDIATE START at Sailglobal, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to CUSTOMER ACCOUNT MANAGER - IMMEDIATE START at Sailglobal. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Sailglobal
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
