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- Tasks: Engage with customers daily, ensuring satisfaction and building strong relationships.
- Company: Sail Homes, a leader in stress-free probate property sales.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in clients' lives during challenging times.
- Qualifications: Strong customer service and communication skills, with a background in sales or estate agency.
- Other info: Join a dynamic team focused on improving client experiences.
The predicted salary is between 20800 - 22400 £ per year.
Sail Homes specialises in providing stress‑free probate property sales solutions. Our unique Buyer‑Ready Scores help find the best buyer for your inherited home, and our simplified administrative and legal processes ensure a smooth exchange. With a no sale, no fee guarantee, we aim to complete property transactions within 8‑12 weeks. Clients can begin their journey effortlessly by booking a free valuation with us, making property sales seamless and efficient.
This is a full‑time, on‑site role for a Customer Engagement Coordinator located in Bleadon. The Coordinator will handle daily customer interactions to ensure client satisfaction and foster strong relationships. Responsibilities include:
- Addressing customer inquiries
- Supporting clients through the valuation, listing and property sale process
- Maintaining effective communication
- Working with internal teams to improve processes and enhance the client experience
This is not cold‑calling. It does require a great telephone manner and the ability to make customers feel confident that we are the right choice to sell their inherited property for them, at a time when they are often grieving.
Qualifications:
- Strong Customer Service skills to deliver exceptional client experiences
- Excellent Communication skills - with the ability to explain things clearly, in a pleasant and up‑beat manner
- Sales skills - to be able to sensitively find out how we can help the client and offer the right services in a way that is supportive
- Analytical Skills to evaluate customer needs and improve service processes
- Ability to work effectively in a team environment and contribute to continuous improvement initiatives
- Prior experience in estate agency, sales, or a customer‑facing role is essential
£26‑28K depending on skills and experience.
Customer Engagement Coordinator in Bleadon employer: Sail Homes
Contact Detail:
Sail Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Coordinator in Bleadon
✨Tip Number 1
Get to know the company inside out! Research Sail Homes and understand their unique selling points, like the Buyer-Ready Scores. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone skills! Since this role requires a great telephone manner, try role-playing with friends or family. Make sure you can explain things clearly and maintain a pleasant tone, even when discussing sensitive topics.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a client. Be ready to share these stories during your conversations to demonstrate your ability to foster strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Sail Homes.
We think you need these skills to ace Customer Engagement Coordinator in Bleadon
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to make clients feel valued and supported, especially in sensitive situations.
Communicate Clearly and Positively: Your written application should reflect your excellent communication skills. Use a friendly tone and be clear about how you can help our clients through their property sales journey. Remember, we’re looking for someone who can explain things in an upbeat manner!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Engagement Coordinator. Mention specific experiences that relate to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sail Homes
✨Know the Company Inside Out
Before your interview, take some time to research Sail Homes. Understand their unique Buyer-Ready Scores and how they simplify the property sales process. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Customer Service Skills
Since the role focuses on customer interactions, prepare examples from your past experiences where you delivered exceptional service. Think about times when you turned a negative situation into a positive one, as this will highlight your ability to handle sensitive situations with care.
✨Practice Your Communication Style
Given the importance of a pleasant and upbeat manner in this role, practice explaining complex concepts in simple terms. You might even want to role-play common customer scenarios with a friend to refine your approach and ensure you come across as approachable and confident.
✨Emphasise Teamwork and Improvement
Be ready to discuss how you've contributed to team success in previous roles. Think about specific initiatives you've been part of that improved processes or client experiences. This will show that you’re not just a lone wolf but someone who thrives in a collaborative environment.