At a Glance
- Tasks: Lead and deliver world-class executive learning programmes for the UK Government.
- Company: Join the prestigious Saïd Business School at the University of Oxford.
- Benefits: Enjoy 38 days holiday, hybrid working, and generous pension scheme.
- Other info: Diverse and inclusive environment with excellent career growth opportunities.
- Why this job: Make a real impact in education while building strong client relationships.
- Qualifications: Experience in project management and client engagement within complex organisations.
The predicted salary is between 59396 - 59396 £ per year.
About The Role
The Senior Client Engagement and Delivery Manager will play a key role in supporting the ambitious growth of Executive Education at Saïd Business School, University of Oxford. The role will lead the end-to-end delivery of world-class executive learning programmes, building strong client relationships and ensuring an exceptional experience for clients and participants. Working collaboratively with internal and external stakeholders, the post holder will oversee programme delivery, manage budgets and lead a team to drive client satisfaction, operational excellence and continued business growth.
Key Responsibilities
- Client Engagement and Project Management: Lead a portfolio of client engagements, overseeing multiple projects from initial planning and programme design through to successful delivery, ensuring client objectives are met.
- Budget and Financial Management: Manage programme budgets, financial forecasting, expenditure and contracts, working closely with Finance and Commercial teams to ensure financial compliance.
- Programme Delivery Excellence: Oversee the planning, coordination and seamless delivery of executive education programmes, maintaining exceptional service standards and ensuring a high-quality participant experience.
- Client Relationship Management: Build and maintain strong client relationships, proactively identifying opportunities to enhance client satisfaction, support retention and contribute to business growth.
- People Management and Leadership: Lead, support and develop a team of Client Engagement and Delivery Managers, Programme Managers and Coordinators, ensuring effective resource allocation, performance management and professional development.
- Strategic Collaboration and Continuous Improvement: Work collaboratively with stakeholders across Executive Education and the wider School to drive operational improvements, enhance service quality and support strategic growth objectives.
To be successful in this role, you will bring proven experience in project management, budget oversight and building strong client relationships within complex organisations. Excellent organisational, communication and leadership skills are essential, alongside the ability to manage multiple priorities, meet tight deadlines and deliver exceptional customer service. A proactive, solution-focused approach, strong attention to detail and high IT proficiency will be key, together with the flexibility to support programme delivery outside standard working hours and travel when required.
At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity and nurture inclusion across everything we do.
We offer very generous benefits, some of which are:
- Generous holiday allowance of 38 days including bank holidays
- Hybrid working
- Membership of the Oxford staff pension scheme
- Discounted bus travel
- Subsidised onsite catering
- Cycle loan scheme
- Plus, many other University benefits
Like for Like - Senior Client Engagement and Delivery Manager - UK Government employer: Saïd Business School, University of Oxford
Saïd Business School is an exceptional employer, offering a dynamic and inclusive work environment that prioritises employee growth and development. As a Senior Programme Consultant, you will benefit from generous holiday allowances, a robust pension scheme, and a culture that celebrates diversity and equity, all while working in the vibrant academic setting of Oxford. Join us to make a meaningful impact on the future of executive education and enjoy the unique advantages of being part of a prestigious institution.
Contact Details:
Saïd Business School, University of Oxford Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Like for Like - Senior Client Engagement and Delivery Manager - UK Government
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We think you need these skills to ace Like for Like - Senior Client Engagement and Delivery Manager - UK Government
Some tips for your application 🫡
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Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Saïd Business School, University of Oxford. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Saïd Business School, University of Oxford
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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