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- Tasks: Deliver exceptional guest experiences and support high-profile clients at the Global Leadership Centre.
- Company: Join the prestigious Saïd Business School, known for its global reputation and inclusive culture.
- Benefits: Enjoy 38 days of holiday, pension scheme, discounted travel, and subsidised catering.
- Other info: Flexible working hours available; perfect for students seeking part-time opportunities.
- Why this job: Be part of a dynamic team that values diversity and offers real ownership in your role.
- Qualifications: Experience in customer service roles, especially with VIP clients, is essential.
The predicted salary is between 28437 - 32108 £ per year.
Global Leadership Centre and Park End Street, Oxford
Grade 4: £28,437 - £32,108 per annum pro rata including the Oxford University Weighting of £1,730 per annum pro rata plus shift allowance
Permanent, part time (29 hours per week, 0.79 FTE)
Saïd Business School is seeking professional and customer-focused Guest Services Officers to join the team at the Global Leadership Centre. This is a key front-facing role responsible for delivering an exceptional guest experience that reflects the School’s global reputation for excellence.
As part of the Guest Services team, you will provide a warm, polished welcome to a diverse range of high-profile guests, including senior executives, academics and international programme participants. You will play a vital role in ensuring the smooth day-to-day operation of guest-facing services, maintaining a calm, organised and proactive approach in a dynamic environment.
Working hours and location
Two part‑time posts of 29 hours per week each, with fixed working days from Thursday to Sunday. Shifts include early (07:00–14:45), late (14:15–22:00) and occasional mid‑shifts. While these working days are fixed, we aim to be flexible with specific shift patterns (early/late) where possible. Please specify in your cover letter if you have any regular restrictions regarding your start or end times on these days, or if you are fully flexible. These are permanent, fully onsite roles based at the Global Leadership Centre, with occasional onsite duties at Park End Street as operational needs require. These roles will start in mid‑July 2026.
Key responsibilities
- Respond promptly to guest enquiries via email, phone and in person
- Provide information about facilities, programmes and the local Oxford area
- Coordinate bookings, guest requests and room allocations
- Process payments and maintain accurate records
- Follow all safety, security and incident reporting procedures
We are looking for professional, reliable team members with experience in high-end, front facing roles supporting executive or VIP clients, who are comfortable taking responsibility and can work confidently both independently and as part of a close-knit team within a 24/7 operation. This is a great opportunity for individuals who enjoy ownership in their role and who are flexible, adaptable and positive about working in a newly established team as the Global Leadership Centre continues to develop.
You must have the Right to Work within the UK as this position may not amount to enough points under the points‑based immigration system in the UK.
At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.
Benefits
- Generous holiday allowance of 38 days including bank holidays
- Membership of the Oxford staff pension scheme
- Discounted bus travel
- Subsidised onsite catering
- Plus, many other University benefits
All applications must include a CV, Supporting Statement/Cover Letter and Current Salary. The closing date for applications is Tuesday 5 May 2026 at 12:00 noon. Interviews will likely take place in the weeks commencing 11 and 18 May 2026. Please note, this vacancy may close earlier than advertised if we receive a high number of suitable applications.
Guest Services Officer (Two Posts) employer: Saïd Business School, University of Oxford
Contact Detail:
Saïd Business School, University of Oxford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Officer (Two Posts)
✨Tip Number 1
Get to know the company! Research Saïd Business School and the Global Leadership Centre. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering an exceptional guest experience, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your suitability.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at the Global Leadership Centre. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to highlight your relevant experience in your CV and cover letter, focusing on how you can contribute to the team’s success at Saïd Business School.
We think you need these skills to ace Guest Services Officer (Two Posts)
Some tips for your application 🫡
Craft a Warm Cover Letter: Your cover letter is your chance to shine! Make sure to express your enthusiasm for the Guest Services Officer role and highlight your experience in delivering exceptional customer service. Remember, we want to see your personality come through!
Tailor Your CV: Don’t just send out the same CV for every application. Tailor it to reflect the skills and experiences that align with the job description. Focus on your front-facing roles and any experience with high-profile clients – we love to see that!
Be Clear About Your Availability: Since the role has specific working days and shift patterns, be upfront about your availability in your application. If you have any restrictions, mention them in your cover letter so we can consider your flexibility.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Saïd Business School, University of Oxford
✨Know Your Guests
Familiarise yourself with the types of guests you’ll be serving, from senior executives to international programme participants. Research the Saïd Business School and its global reputation to show that you understand the environment you'll be working in.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service, especially in high-pressure situations. Highlight how you maintained a calm and organised approach while ensuring guest satisfaction.
✨Be Flexible and Adaptable
Since the role requires working various shifts, be ready to discuss your availability and any flexibility you can offer. Emphasise your adaptability in dynamic environments, which is crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics at the Global Leadership Centre. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.